Margaret Tuka
Doordash
Clarksville,TN
8
years of professional experience
Elevated customer satisfaction through proactive engagement and exceptional service delivery in hospitality and tours.,Created memorable experiences for diverse audiences, strengthening brand loyalty and customer retention.,Streamlined issue resolution and relationship building, enhancing teamwork and operational efficiency.
Work History
Server
1 Year 1 Month- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing orders and addressing customer inquiries promptly.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Implemented streamlined processes for order taking and payment transactions, enhancing overall efficiency of service flow.
- Monitored dining area cleanliness and organization to maintain high standards of hygiene and guest experience.
- Resolved customer complaints effectively, turning potential issues into positive experiences through proactive communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
2 Years- Greet and seat customers in a friendly and professional manner.
- Provide menus and explain daily specials or menu items.
- Answer questions about menu items, ingredients, and dietary accommodations.
- Take customer orders accurately and relay them to the kitchen or bar.
Food Delivery Driver
4 Years 10 Months- Communicated with customers about delivery updates or order issues.
- Resolved minor delivery problems, such as missing items, professionally.
- Ensured a positive experience by being courteous and punctual.
Tour Guide
3 Years 7 Months- Researched and gather information about New Orleans' history, culture, landmarks, and attractions (e.g., French Quarter, Garden District, cemeteries, voodoo history, jazz music scene).
- Created and organize engaging and informative tour itineraries tailored to the audience's interests (e.g., history, cuisine, haunted tours).
- Ensured guests feel safe, included, and comfortable throughout the tour.
- Addressed customer concerns or complaints professionally and diplomatically.
- Offered local tips for dining, entertainment, and shopping to enhance the visitor experience.
Education
High School Equivalency Diploma - General High School Curriculum
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
High volume dining
Suggestive selling
Timeline
Server
Keke's Breakfast Cafe
07.2025 - CurrentRead More
Waitress
Rudy's Diner
08.2024 - CurrentRead More
Food Delivery Driver
Doordash
10.2021 - CurrentRead More
Tour Guide
City of New Orleans Tour Guide
03.2018 - 10.2021Read More
Dowagiac Union School
High School Equivalency Diploma from General High School Curriculum
Read More