Margaret Uceda
Paterson,NJ
Summary
Industrious Branch Sales with 23 years of focused experience managing highest-profit sales branch. Seasoned and inspiring salesperson with proven and quantified success at coaching teams to achieve outstanding sales results. Dedicated to focused customer contact and relentless customer service for maximum loyalty. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Assistant Manager-VP
PNC Bank, NA
West Orange, NJ
12.2021 - Current
- Monitored daily operations and supported Branch Manager in necessary duties.
- Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Provided bank leadership in absence of branch manager.
- Trained and mentored highly effective teams to meet corporate service standards.
- Supervised 5 branch team members and provided management with suggestions regarding performance assessments.
- Grew business banking relationships through proactive outreach.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Disciplined employees to encourage compliance with company policies and procedures.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Planned work schedules to maintain adequate staffing levels.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Maximized sales potential by training new members in improved sales strategies.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Branch Sales & Service Associate II- Banker
PNC Bank, NA
Paterson, NJ
03.2018 - Current
- Nurtured connections with established customers to identify new needs, match offerings and drive sales.
- Set up accounts and services for customers.
- Engaged customers to built positive connections; with interesting, informative presentations to drive consistent sales by highlighting the benefits and overcome objections.
- Took advantage of professional development opportunities to expand and update understanding of bank products and services.
- Established and maintained productive relationships with ECO partners.
- Perform daily debrief that help keep the branch up to day with policy and procedures as they change.
- Helping the Manager and Assistant branch manager with the BOAM, Road to success report, Teller insight, Alarm test,.
- Part of the Mentor Program for new hires. Teller or Platform
- Pursued new accounts through lead generation, calling and referrals.
- Credit Card and Queue Champion
- Visited potential and current customers at there locations to promote products.
Teller Supervisor
PNC Bank, NA
Paterson, NJ
01.2004 - 02.2018
- Verified amounts and integrity of every check or funds transfer.
- Managed and balanced cash vault, audits and general ledger accounts.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Handle the Office schedule for every employee.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Reviewed established procedures to assess areas in need of improvement.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Assist Branch Manager with safe deposit report, overdraft report and calling business leads to set up appointment.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Bank Teller
PNC Bank
Pequannock, NJ
07.2000 - 01.2004
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Chosen to be a part of PNC first conversion. United Trust Bank. Work with the branch Manager to ensured operation were apply correctly on the teller line. Trainer each teller to understand PNC system, Product and Operations.
Education
Associate of Applied Science - Accounting
Passaic County Community College
Paterson, NJ05.2001
Skills
- Product and services understanding
- Customer service experience
- Fluent in English & Spanish
- Leadership
- Ability to work under pressure
- Excellent communication skills
- Strong sense of banking ethics
- Recruitment and Hiring
- Managing Operations and Efficiency
- Training and Development
- Hiring and Training
- Staff Training
- Problem Resolution
Certification
- Certified Woman in Business, PNC BANK - 2022
- Circle of Excellence, PNC BANK
- Market All Start, PNC Bank - 2yrs
References
- Nadine Henry-Steel- PNC Branch Manager Buss. Center- 9736697375
- Harvetta Lynch- PNC sales Leader Admin.- 2016155697
- Alexandra PArker- PNC Branch Manager Buss. Center - 973-460-9273
Timeline
Assistant Manager-VP
PNC Bank, NA
12.2021 - Current
Branch Sales & Service Associate II- Banker
PNC Bank, NA
03.2018 - Current
Teller Supervisor
PNC Bank, NA
01.2004 - 02.2018
Bank Teller
PNC Bank
07.2000 - 01.2004
Associate of Applied Science - Accounting
Passaic County Community College