Margaret Underwood
Fort Bragg,NC
Summary
Customer-focused professional experienced in cleaning, sanitization, and service delivery. Enhanced customer satisfaction and operational efficiency through effective inventory management and team training. Committed to adding immediate value and supporting team objectives with strong multitasking and time management skills.
Overview
1
1
Language
9
9
years of professional experience
Work History
Sales Representative
The Spa Fitness and Wellness Center
01.2026 - Current
- Followed up on leads through phone, email, and in-person outreach to drive appointment bookings.
- Delivered facility tours and explained benefits of programs, amenities, and membership options.
- Processed new memberships, renewals, and service agreements with accuracy and attention to detail.
- Resolved member questions and concerns while supporting positive client experience and retention.
House Cleaner
Precision Clean LLC
09.2021 - 03.2022
- Executed cleaning of residential spaces, achieving thorough sanitation and organization.
- Communicated with clients to understand specific cleaning preferences and requirements.
- Adapted cleaning techniques for various surfaces and materials, ensuring optimal care.
- Coordinated time management to complete cleaning tasks within designated schedules.
Retail Sales Associate
Merrell
10.2019 - 05.2020
- Guided customers in product selection to create a personalized shopping experience
- Collaborated with team members to achieve sales targets and improve service quality
- Partnered with team members to meet sales targets and elevate service quality
Lead Barista
Dunkin' Donuts
04.2019 - 09.2019
- Trained and supervised new baristas in beverage preparation and customer service techniques to ensure high-quality service standards.
- Managed inventory levels to ensure timely restocking of supplies and minimize waste, contributing to cost-effective operations.
- Implemented daily operational procedures that streamlined workflow during peak hours, improving service speed and customer satisfaction.
Cashier
Taco Bell
05.2017 - 04.2019
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of front counter and dining area to create welcoming environment for customers.
Education
Social Work And Psychology
University of North Carolina At Pembroke
Pembroke, NC12-2028
Skills
- Customer service and relations
- Client management
- Closing talents
- Oral and written communication
- Sales strategy
- Time management
Languages
American Sign Language
Professional Working
Timeline
Sales Representative
The Spa Fitness and Wellness Center
01.2026 - Current
House Cleaner
Precision Clean LLC
09.2021 - 03.2022
Retail Sales Associate
Merrell
10.2019 - 05.2020
Lead Barista
Dunkin' Donuts
04.2019 - 09.2019
Cashier
Taco Bell
05.2017 - 04.2019
Social Work And Psychology
University of North Carolina At Pembroke