- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I enjoy helping others and giving back to the community
- Cooking
- Dancing
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like looking at the stars and learning about constellations
- Kayaking
- Hiking
- Getting involved in local advocacy groups to promote positive change in the community
Margaret Underwood
Louisville,KY
Summary
Dynamic server and head bartender with a strong work ethic and exceptional customer service skills, honed at Raffertys. Proven ability to enhance guest experiences through relationship management and effective task prioritization. Recognized for training staff and maintaining high standards, ensuring smooth operations during high-volume events.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Captins Quarters
Louisville, KY
08.2024 - Current
- Delivered exceptional service to guests during high-volume events, ensuring a memorable experience.
- Assisted in event setup and breakdown, ensuring smooth transitions between functions.
- Executed beverage orders accurately, managing multiple requests in fast-paced environments.
- Fostered positive relationships with clients through attentive service and personalized interactions.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server/Head Bartender
Raffertys
Lexington And Louisville Locations
12.2016 - 08.2024
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Managed dining area cleanliness and organization, maintaining high standards of hygiene.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted with inventorying beverage stock and bar supplies.
Education
Cosmetology's Certification - Cosmetology
Summit Salon Academy
Lexington, NY05.2019
High School Diploma -
Heath High School
Paducah Kentucky05.2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Performance improvement
- Relationship management
- Inventory management
- Task prioritization
- Sales techniques
- Team collaboration
Certification
Board Certified in Cosmetology
ABC online training course
CPR certified
Interests
Timeline
Server
Captins Quarters
08.2024 - Current
Server/Head Bartender
Raffertys
12.2016 - 08.2024
Cosmetology's Certification - Cosmetology
Summit Salon Academy
High School Diploma -
Heath High School