MARGARET VASCONCELLOS
Cape Elizabeth,ME
Summary
Professional with expertise in coordinating program operations and controls, ensuring alignment with current and anticipated requirements. Demonstrates exceptional organizational skills in resource management and record maintenance. Committed to enhancing systems, service delivery, and operational efficiency.
Overview
10
10
years of professional experience
Work History
WELL-BEING PROGRAM SPECIALIST
Harvard Pilgrim Healthcare/Point32Health
Canton, MA
07.2019 - 10.2025
- Developed and maintained customized online wellness programs for 20 key clients.
- Analyzed program data to identify trends and enhance service delivery
- Collaborated with cross-functional teams to drive program success and engagement
MEMBER SERVICE ASSOCIATE
Harvard Pilgrim Healthcare
Wellesley Hills, MA
01.2019 - 07.2019
- Resolved customer support inquiries via email and phone for Health Engagement department and online wellness portal.
- Assisted health educator team with event preparations, both on-site and off-site.
ASSISTANT PROGRAM COORDINATOR
May Center School for Autism and Developmental Disabilities
Randolph, MA
07.2017 - 08.2018
- Supervised staff in a residential home setting by working on the floor with staff multiple shifts per week
- Organized a weekly staffing schedule, as well as completing monthly budgeting, paperwork, and creating outings and activities for clients
SENIOR YOUTH COUNSELOR
Youth Villages-Germaine Lawrence
Arlington, MA
11.2015 - 05.2017
- Organized and manage shifts to ensure that all client's daily and therapeutic needs are being met on the milieu shift, including transportation, basic needs, and safety
- Participated in recreation therapy, therapy groups, and in the daily teaching of coping skills and other therapeutic intervention
Education
Bachelor of Arts - Sociology, Psychology
UNIVERSITY OF MASSACHUSETTS AMHERST
AmherstSkills
- Customer relationship management
- Data interpretation
- Cross-functional collaboration
- Project management
- Attention to detail
- Creativity
Timeline
WELL-BEING PROGRAM SPECIALIST
Harvard Pilgrim Healthcare/Point32Health
07.2019 - 10.2025
MEMBER SERVICE ASSOCIATE
Harvard Pilgrim Healthcare
01.2019 - 07.2019
ASSISTANT PROGRAM COORDINATOR
May Center School for Autism and Developmental Disabilities
07.2017 - 08.2018
SENIOR YOUTH COUNSELOR
Youth Villages-Germaine Lawrence
11.2015 - 05.2017
Bachelor of Arts - Sociology, Psychology
UNIVERSITY OF MASSACHUSETTS AMHERST