Margaret Wray
Derby,KS
Summary
Dynamic medical professional with extensive experience at Kansas Surgical Consultants, excelling in surgery scheduling, outpatient scheduling, billing, patient financial counseling, insurances,front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through effective communication and insurance verification. Skilled in HIPAA compliance and adept at resolving billing inquiries, ensuring a seamless patient experience throughout their healthcare journey. Trained in EMR, Allscripts.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
Kansas Surgical Consultants
02.2008 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
Surgery Scheduler
Kansas Surgical Consultants
02.2008 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Checked patients in and out and collected payments.
- Coordinated with facilities to set up surgeries for 5 General Surgeons.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Financial Services Representative
Kansas Surgical Consultants
02.2008 - Current
- Assisted patients with billing inquiries and insurance questions.
- Verified discrepancies and resolved clients' billing issues
- Liaised between staff, customers, and third parties to handle billing issues.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
Education
High School Diploma -
Independence High School
IndependenceCosmetology
Independence Beauty College
Independence,KSSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient registration
- Insurance verification
- HIPAA guidelines
Timeline
Medical Receptionist
Kansas Surgical Consultants
02.2008 - Current
Surgery Scheduler
Kansas Surgical Consultants
02.2008 - Current
Financial Services Representative
Kansas Surgical Consultants
02.2008 - Current
High School Diploma -
Independence High School
Cosmetology
Independence Beauty College