Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Ybarra

Rowlett

Summary

Experience Claims Adjuster with a proven track record excelling in settlement negotiation and claims investigation. Great subrogation efforts while delivering exceptional customer service. Highly motivated and detail-oriented, adept at managing complex claims and fostering strong relationships with stakeholders. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Claims Adjuster

Afni Subrogation
03.2024 - Current
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.


Claims Adjuster

Kemper Insurance
11.2021 - 01.2024
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
  • Issued payouts to claimants.
  • Maintained strong relationships with key stakeholders such as adjusters, agents, repair facilities, and legal representatives for seamless collaboration throughout the claims process.
  • Examined photographs and surveillance and any other documents relating to claims.

Claims Representative

TL Thompson & Associates
10.2009 - 08.2021
  • Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
  • Provided exceptional customer service to policyholders, addressing concerns and answering questions throughout the claims process.
  • Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing.
  • Enhanced organizational skills through effective multitasking and prioritization of daily responsibilities.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Education

Sunset
Dallas, TX
06-1986

No Degree -

Mountain View College
Dallas, TX
12-1993

Skills

  • Critical thinking
  • Claims processing
  • Settlement negotiation
  • Damage assessment
  • Claims investigation
  • Active listening
  • Highly motivated
  • Customer service
  • Attention to detail
  • Multitasking and organization

Timeline

Claims Adjuster

Afni Subrogation
03.2024 - Current

Claims Adjuster

Kemper Insurance
11.2021 - 01.2024

Claims Representative

TL Thompson & Associates
10.2009 - 08.2021

Sunset

No Degree -

Mountain View College

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Margaret Ybarra