Margaret H. Bailey
Rochester Township ,PA
Summary
With a 20 + year career successfully participating in many aspects of the residential real estate and mortgage industry I have been able to use my knowledge in title curative, appraisal operations and vendor management to help thousands of consumers obtain their financial goals. I have a strong belief that by providing excellent customer service and using my ever increasing knowledge of the industry I can help thousands more.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Title Curative Agent
Voxtur Settlement Services
Pittsburgh, PA
09.2021 - 04.2022
- Managed 50-100 order WIP with follow up to client every two days.
- Top producer in curative clear orders.
- Resolved 100's of issues affecting clients lien position.
- Trained curative team associates in the use of the FHA portal SIP to decrease turn times for HUD backed mortgage payoffs and subordinations.
- Participated in a three week training course with Albertelli Law in REO Foreclosure for Fannie Mae.
- Experienced remote worker.
Title Curative Agent
Nationallink
Moon Township, PA
07.2019 - 05.2020
- Maintain daily work in progress (WIP)of 100-125 work orders.
- Communicate to client status of open orders.
- Review title commitments and search reports for accuracy in regards to legal descriptions, open mortgages, judgments, taxes, homeowners association
- Request and review deeds and subordinations.
- Review divorce decree, final property settlement statement, Power of Attorney, trust documents etc.
- Exceeded daily quota for files cleared.
- Full time remote .
Appraisal Services
Radian Settlement Services Inc.
Coraopolis, PA
08.2017 - 04.2019
- Contacted appraisers and negotiated fees and turn times for scheduling of appraisal inspections. Mindful of clients needs and requirements.
- Follow up to appraisers for confirmed inspection date and time.
- Follow up to appraisers for report due date.
- Counsel appraisers on client and company workflow.
- Recruited appraisers for coverage areas.
- Familiar with USPAP Standards.
- Performed above average in annual review.
Vendor Management
United Lender Services
Pittsburgh , PA
10.2013 - 12.2016
- Trained and managed team of eight for recruiting and vetting of new closing agents and appraisers.
- Instrumental in assessing and approving new and existing vendors utilized by Company while assessing and acting to ensure vendors have meet regulatory and compliance standards
- Negotiated complex vendor agreements and built relationships across multiple commodities.
- Continually assess and monitor high volume areas to ensure adequacy of coverage
- Key contributor in initiative to reduce utilization of signing companies in favor of independent agents – reduction was measured at 45% in December 2016
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Managed appraisal vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.
Title Curative Agent
United Lender Services
Pittsburgh , PA
02.2011 - 10.2013
- Increased customer satisfaction by resolving lien, mortgage and recording issues in a timely manner.
- Reached out to borrowers for information and collaboration on home title issues.
- Trained new curative agents on work flow policy and ALTA Best Practice
- Key in achieving successful scorecard results from Capital One and other lenders with strict and aggressive performance requirements
- Maintain daily work in progress (WIP)
- Reviewed title commitments and search reports for accuracy in regards to legal descriptions , open and satisfied mortgages, judgments, taxes and homeowners associations fees.
- Requested and reviewed deeds and subordinations
- Requested payoffs on current open mortgages and equity lines.
- Reviewed divorce decrees and marital property settlement statements to determine ownership of property.
Skills
- Results-oriented
- MS Office
- Top Producer
- Proven Leadership
- Proactive team player
- Underwriting knowledge
- Award-winning sales professional
- Creative problem solving
- Service-oriented self-starter
- Outstanding communication skills
Certification
- Pennsylvania Resident Title Agent #798284(retired)
- Commissioned Pennsylvania Notary #1289262 (retired)
- Notary Signing Agent Certification Course : course includes TRID Closing Disclosure Training
- Pennsylvania Residential Sales Associate #1992 (retired)
- USPAP certificate 1999
Timeline
Title Curative Agent
Voxtur Settlement Services
09.2021 - 04.2022
Title Curative Agent
Nationallink
07.2019 - 05.2020
Appraisal Services
Radian Settlement Services Inc.
08.2017 - 04.2019
Vendor Management
United Lender Services
10.2013 - 12.2016
Title Curative Agent
United Lender Services
02.2011 - 10.2013