Shayla Louis-Henery
Hyattsville,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Guest Associate
Placemakr
07.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Resolved guest issues promptly, maintaining professionalism and empathy at all times.
- Coordinated with housekeeping staff to ensure prompt room availability and optimal cleanliness standards for incoming guests.
- Handled sensitive situations discreetly, preserving both the reputation of the hotel brand as well as the privacy of its guests.
Receptionist
BLE Suites
06.2022 - 07.2024
- Answering phone calls/Taking messages, Inputting new client information, Office Tours, Mail Distribution, Key Distribution
Mobile expert
Metro By T-Mobile
07.2021 - 11.2021
- Assisting customers with payments, Display change, Register setting, Phone sales
Sales floor associate
Target
11.2018 - 11.2019
- Folding clothes, Answering phones, Guest assistance, Cashier, Putting out new products, Personal Care Assistant, Answering emails, Answering calls, Ordering products online, Assisting with shopping in-store/online
Education
High School Diploma -
Fairmont Heights High School
Capitol Heights, MD05.2018
Skills
- Proficient in Google docs
- Google spreadsheet
- Microsoft
- Powerpoint
- Managerial skills
- Organizational skills
- Sales
- Marketing
- Customer service
- Phone Management
- Front Desk Management
Customer/Client relations
Greeting and Seating Clients
Multi-line telephone operation
Professional Demeanor
Additional Information
Real Estate courses taken from August 2022 - October 2022
Timeline
Guest Associate
Placemakr
07.2024 - Current
Receptionist
BLE Suites
06.2022 - 07.2024
Mobile expert
Metro By T-Mobile
07.2021 - 11.2021
Sales floor associate
Target
11.2018 - 11.2019
High School Diploma -
Fairmont Heights High School
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