Margarette Denise Hill
Northside Hospital Atlanta
Marietta,GA
19
years of professional experience
Organized Radiology Scheduling Specialist with extensive experience in streamlining office workflows and ensuring data accuracy while upholding patient confidentiality. Delivered efficient administrative support through effective schedule management and correspondence handling. Communicated effectively and multitasked to enhance overall office operations.
Work History
Secretary/Radiology Scheduler
12 Years- Managed scheduling and coordination of appointments for healthcare providers.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Communicated effectively with patients, addressing inquiries and providing information.
- Assisted in preparation of medical documentation and reports for clinical staff.
- Streamlined administrative processes to enhance office workflow efficiency.
- Trained new staff on office procedures and software applications, improving team performance.
- Implemented best practices for data entry, reducing errors in patient information management.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Caregiver, Special Needs
11 Months- Developed tailored care plans to meet unique client requirements.
- Provided compassionate care and support for individuals with special needs.
- Assisted clients in daily activities, fostering independence and dignity.
- Collaborated with families to enhance communication and care strategies.
- Monitored client health and behavior, reporting changes to healthcare providers.
- Increased client's independence with consistent skill-building exercises and positive reinforcement.
- Maintained detailed records of clients' progress towards personal goals, sharing updates regularly with families and healthcare teams.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded status and duties completed in logbooks for management.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
Secretary/Radiology Scheduler
6 Years 8 Months- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally..
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Provided comprehensive support to new staff, facilitating faster integration into the team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Scheduled radiology appointments, optimizing patient flow and resource allocation.
- Prepared professional correspondence, including memos, letters, and emails, and ensured accuracy and timeliness.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
Education
Medical Office Expert/Biller And Coder - Front And Back Office Management/Biller And Coder
PCA - Patient Care
Skills
Calendar management
Document preparation
HIPAA compliance
Data entry
Medical report preparation
EHR management
Communication skills
Office communication
Healthcare team collaboration
Keyboarding skills
Reception functions
Timeline
Caregiver, Special Needs
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