Margarita Adame
Bakersfield,CA
Summary
Proven expertise in eligibility determination and customer support, honed at San Benito County Department of Social Services. Excelled in program advisement and efficient data input, enhancing applicant processing accuracy. Demonstrated exceptional communication skills, ensuring clear understanding of complex benefits. Achieved a significant increase in processed applications, showcasing a commitment to results and service excellence.
Overview
35
35
years of professional experience
Work History
Eligibility Specialist
San Benito County Department Of Social Services
09.2022 - 01.2024
- Determined eligibility for the state Medical-Cal programs.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Input applicant information into agency's computer system.
- Called applicants to review and verify case information
Eligibility Representative
Solutions West
10.2021 - 06.2022
- Assisted in using and completing online, paper, or phone-based applications.
- Contacted applicants to obtain documentation and verified information.
- Assisted applicants in obtaining documents or other information applicants requested.
- Uploaded all required documents to Alameda County’s system.
Eligibility Worker
Monterey County Department Of Social Services
09.2016 - 11.2019
- Determined eligibility for the state Medical-Cal programs.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Input applicant information into agency's computer system.
- Called applicants to review and verify case information.
Human Services Technician
Kern County Department Of Human Services
10.2013 - 06.2014
- Determined eligibility for the County Cash Aid, Food Stamp and Medi-Cal programs.
- Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
- Prepared documents necessary to initiate, continue and modify public assistance
Eligibility Worker
Kern County Department Of Human Services
01.1989 - 03.2013
- Interviewed applicants to verify information eligibility for public assistance for the County cash aid, food stamp and medical-cal programs.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Obtained income, asset and financial information to determine program eligibility.
- Visited clients at home to distribute community referral and resource information.
- Maintained confidential customer documentation as required by state laws.
Education
Bachelor of Arts - Business Administration
Bakersfield College
Bakersfield06.1986
Skills
- Agency resource eligibility
- Customer support and assistance Application processing
- Effective customer communication
- Applicant support and service
- Program understanding and advisement
- Recordkeeping and data input
- Telephone etiquette
Timeline
Eligibility Specialist
San Benito County Department Of Social Services
09.2022 - 01.2024
Eligibility Representative
Solutions West
10.2021 - 06.2022
Eligibility Worker
Monterey County Department Of Social Services
09.2016 - 11.2019
Human Services Technician
Kern County Department Of Human Services
10.2013 - 06.2014
Eligibility Worker
Kern County Department Of Human Services
01.1989 - 03.2013
Bachelor of Arts - Business Administration
Bakersfield College
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