Margarita Cerda
Los Angeles,CA
Summary
Customer-focused professional with over 8 years of experience in fast-paced food service, management, sales, and customer service. Experienced in managing daily restaurant operations, training employees, handling inventory, resolving customer concerns, and providing efficient service. Also brings strong communication and sales skills from working as an Insurance Sales Agent, including building customer relationships, identifying customer needs, and recommending appropriate products. Reliable, organized, and able to multitask effectively in busy environments.
Overview
9
9
years of professional experience
Work History
Insurance Sales Agent
Automobile Club of Southern California
Glendale, CA
04.2023 - 07.2026
- Educated clients on insurance products, benefits, and claims processes.
- Built relationships with existing clients by providing exceptional service.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Identified cross-selling opportunities among existing customers.
Manager
Little Caesars
Nipomo, California
06.2017 - 04.2023
- Managed daily operations, ensuring smooth workflow and efficient service.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management, maintaining stock levels and ordering supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Arroyo Grande High School
Arroyo Grande, CASkills
- Cross-selling techniques
- Team building
- Problem solving
- Time management
- Customer service
- Licensed insurance agent
- Multitasking
- Effective communication
- Bilingual (Spanish)
Timeline
Insurance Sales Agent
Automobile Club of Southern California
04.2023 - 07.2026
Manager
Little Caesars
06.2017 - 04.2023
Arroyo Grande High School