Margarita Cisneros
HOUSTON
Summary
Seasoned Key Carrier with proven experience in retail management and team leadership. Proven track record of store security, cash handling, and effective customer service. Known for improving operational efficiency and creating strong rapport with staff members. Demonstrated commitment to high merchandising standards, inventory control and loss prevention strategies.
Overview
7
7
years of professional experience
Work History
Key Carrier / Coordinator
Marshall’s
HOUSTON
09.2025 - Current
- Assisted customers with inquiries and provided product recommendations.
- Operated cash registers and processed customer transactions efficiently.
- Maintained store organization and ensured proper merchandise placement.
- Supported inventory management through stock receiving and restocking efforts.
- Collaborated with team members to create a positive shopping environment.
- Trained new staff on store policies and operational procedures effectively.
- Participated in team meetings to discuss sales strategies and customer service improvements.
Imaging Specialist
Iron Mountain
HOUSTON
05.2023 - 03.2025
- Operated imaging equipment to digitize and store client documents securely.
- Managed imaging processes for document retrieval and archival solutions.
- Maintained accurate records of scanned documents in electronic databases.
- Maintained accurate records of all imaging operations.
- Assisted clients with accessing and using digital imaging services effectively.
- Collaborated with team members to streamline imaging workflows and procedures.
- Managed large volumes of data while ensuring compliance with industry standards.
Customer Support Representative
Asurion
HOUSTON
01.2023 - 05.2023
- Assisted customers with product inquiries and troubleshooting issues effectively.
- Processed service requests using internal ticketing systems for efficient resolution.
- Collaborated with team members to ensure timely responses to customer concerns.
- Educated customers on device features and warranty policies during interactions.
- Documented customer interactions accurately in the CRM system for record-keeping.
Area Supervisor
Ross Dress for Less
HOUSTON
05.2019 - 01.2023
- Supervised daily operations to ensure compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Managed scheduling to ensure adequate staffing during peak hours.
- Resolved customer complaints effectively to improve satisfaction levels.
- Coordinated promotional events to drive foot traffic and sales engagement.
- Implemented visual merchandising standards to optimize store presentation.
- Conducted inventory audits to maintain stock accuracy and availability.
- Collaborated with management on operational strategies for store efficiency.
Education
Houston Heights High School
Houston, TXSkills
- Sales transaction processing
- Inventory management
- Store layout optimization
- Customer service
- Team collaboration
- Staff onboarding
- Attention to detail
- Time management
- Problem solving
Languages
English
Full Professional
Spanish
Limited
Timeline
Key Carrier / Coordinator
Marshall’s
09.2025 - Current
Imaging Specialist
Iron Mountain
05.2023 - 03.2025
Customer Support Representative
Asurion
01.2023 - 05.2023
Area Supervisor
Ross Dress for Less
05.2019 - 01.2023
Houston Heights High School