Margarita Cortes
Fayetteville,AR
Summary
Knowledgeable customer service and sales professional well-versed in pawn shop practices and regulations. Basic mathematical skills and a flexible approach to solving routine and complex issues. Desiring to apply experience and skills to a challenging new role with room for advancement.
Overview
5
5
years of professional experience
Work History
Pawnbroker
Castle Rental & Pawn
Springdale, AR
09.2023 - Current
- Negotiated loan repayment plans with customers when necessary.
- Provided excellent customer service by greeting customers in a friendly manner and responding to their requests promptly.
- Ensured the store was kept clean, neat and organized at all times.
- Followed applicable laws governing pawnbroking operations in the state and country.
- Developed strategies to increase profits through increased sales volume or cost reduction initiatives.
Guest Advisor
Petco
Fayetteville, AR
08.2022 - 08.2023
- Performed cashier duties such as processing payments, refunds, returns, and exchanges.
- Greeted customers, provided product knowledge, and assisted with customer inquiries.
- Resolved customer complaints in a professional manner.
- Answered phone calls from customers regarding product availability and pricing information.
Order Fulfillment Associate
Home Depot
Fayetteville, AR
04.2022 - 08.2022
- Utilized barcode scanners to track all merchandise movements accurately.
- Monitored stock levels and communicated needs for replenishment to management.
- Packaged items for shipping following established procedures.
- Resolved customer inquiries regarding order status and delivery.
Server
Homies Thai Food
Springdale, AR
01.2022 - 04.2022
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
Cashier
Walmart
Springdale, AR
11.2019 - 01.2022
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed company security procedures for handling large sums of money.
- Conducted price checks for special orders or discounts as requested by customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Springdale High School
Springdale, AR05-2021
Skills
- Negotiation
- Marketing tactics
- Item Pricing
- Business knowledge
- Loan coordination
- Financial Management
- Documentation skills
- Sales proficiency
Languages
Spanish
Native/ Bilingual
Timeline
Pawnbroker
Castle Rental & Pawn
09.2023 - Current
Guest Advisor
Petco
08.2022 - 08.2023
Order Fulfillment Associate
Home Depot
04.2022 - 08.2022
Server
Homies Thai Food
01.2022 - 04.2022
Cashier
Walmart
11.2019 - 01.2022
High School Diploma -
Springdale High School
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