Margarita Daly
Greenville,TX
Summary
Skilled, well rounded Information Technician experienced in System Admin, Network Admin, and Help Desk Technician. Keeps performance high with continuous upkeep and regular maintenance. Quick to troubleshoot and successful at resolving diverse issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
25B Information Technology Specialist
US Army
Baltimore, MD
06.2021 - Current
- Served as first point of contact for incoming technical service calls and emails. Improved job tasks and mentored junior team members on best practices and standards.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Managed network-related projects from concept to implementation. Supported, configured, maintained and upgraded local access Cisco switches.
- Oversaw re-imaging of workstations, data migration, backups and drive replacements.
- Monitored application and print servers, rapidly responding to faults and malfunctions.
- Maintained cloud-hosted and on-site servers by applying appropriate patches and monitoring hardware health.
- Installed and supported hardware and software for desktops, servers and printers.
- Managed employee access, security roles and permissions.
- Performed routine troubleshooting and network monitoring.
- Worked closely with end users to solve problems related to hardware and software.
- Provided troubleshooting and testing to support network.
- Liaised with network team to configure, implement and administer LAN and WAN components.
- Monitored system upgrades, patches and new configurations.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Handled network configurations during non essential hours to alleviate downtime and maintain smooth operations.
Education
Some College (No Degree) - Information Technology CISCO Servers And Routers
Capella University
Minneapolis, MNSkills
- Microsoft Outlook
- Systems Analysis
- Technical Support
- LAN/WAN
- Linux Programming and Administration
- Issue Troubleshooting
Languages
Spanish
Native/ Bilingual
Certification
- Security+ - 2023
Timeline
25B Information Technology Specialist
US Army
06.2021 - Current
Some College (No Degree) - Information Technology CISCO Servers And Routers
Capella University
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