Margarita Gutierrez
Yakima,WA
Summary
Dedicated candidate with a strong passion for social services, eager to utilize knowledge and skills in making a positive impact. Experienced in successfully implementing and managing social services. Collaborative individual committed to addressing social issues and working towards improving the quality of life in marginalized communities.
Overview
17
17
years of professional experience
Work History
Program Coordinator/Social Worker II
Yakama Nation Area Agency on Aging
10.2023 - 07.2024
- Oversee daily operations of Family Caregiver Support Program (FCSP), and Medicaid Alterative Care(MAC),& Tailored Support Older Adults ( TSOA) Programs.
- Ensure compliance with state and federal regulations.
- Develop and implement policies and procedures.
- Manage client intake and assessment processes.
- Coordinate with community resources and service providers.
- Ensurer high- quality service delivery to clients.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Manage program budgeting
Administrative Clerk
Grant PUD
04.2021 - 08.2023
- Provide administrative support to the Office Services
- Complete mail operations, and print shop requests
- Process customer care correspondences
- Coordinate with contracted courier service.
IT Support Specialist
Yakama Nation Area Agency on Aging
01.2020 - 08.2020
- Configured hardware, devices and software to set up workstations for employees
- Determined hardware and network system issues using effective troubleshooting techniques
- Delivered onsite technical support for 28 employees
- Trained and supported end-users with software, hardware and network standards and use processes.
Contracts Specialist
Yakama Nation Area Agency on Aging
01.2014 - 08.2020
- Provided exceptional customer service to diverse clientele even in high-stress environments
- Closely monitored and evaluated contract performance to determine regulatory compliance and necessary amendments
- Conducted quality reviews and monitored contract performance.
Case Aide
Yakama Nation Area Agency on Aging
01.2010 - 12.2014
- Educated potential participants on available services and processes to engage in program
- Worked with clients to improve life choices and maximize benefits of programs
- Coordinated referrals and direct support for DSHS clients.
Office Assistant
Yakama Nation Area Agency on Aging
08.2007 - 08.2010
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email or in-person.
Education
Associate of Arts -
Big Bend Community College
12.2023
Skills
Case Management
Office Administration
Multitasking abilities
Referral Coordination
Eligibility Determination
Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Program Coordinator/Social Worker II
Yakama Nation Area Agency on Aging
10.2023 - 07.2024
Administrative Clerk
Grant PUD
04.2021 - 08.2023
IT Support Specialist
Yakama Nation Area Agency on Aging
01.2020 - 08.2020
Contracts Specialist
Yakama Nation Area Agency on Aging
01.2014 - 08.2020
Case Aide
Yakama Nation Area Agency on Aging
01.2010 - 12.2014
Office Assistant
Yakama Nation Area Agency on Aging
08.2007 - 08.2010
Associate of Arts -
Big Bend Community College
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