MARGARITA GUTIERREZ
Mountainview Regional
LAS CRUCES,NM
1
Language
29
years of professional experience
Facilitated multitasking and prioritized tasks to support team objectives, contributing to significant improvements in admissions operations through proactive communication and problem-solving skills.
Work History
ADMISSIONS CLERK
1 Month- Processed patient admissions in the ER, facilitating timely care.
- Registered patients, ensuring accurate and complete records.
- Verify insurance eligibility.
- Collected copays and estimated charges from patients at check-in.
- Coordinated patient appointments efficiently
HEAD SECRETARY
2 Years 9 Months- Provide exceptional service to parents and students, building strong community trust.
- Managed enrollment and withdrawal, maintaining accurate records and facilitating smooth processes.
- Oversaw budget and supply inventory, maximizing resource utilization and minimizing waste.
- Utilize technology to streamline operations, improving school efficiency
- Coordinated transportation for field trips, improving access to educational opportunities.
BILINGUAL CUSTOMER SERVICE / SUPERVISOR
14 Years 5 Months- Guided bilingual teams to exceed performance goals, driving customer satisfaction.
- Resolved complex issues, minimizing repeat calls and building customer trust.
- Deliver exceptional service on calls, boosting customer loyalty.
- Communicate solutions in Spanish, improving customer comprehension.
- Negotiated solutions for unique customer concerns, ensuring tailored support.
COLLECTION
4 Years- Achieved top agent status for 7 consecutive quarters, reflecting superior collection skills.
- Managed and streamlined payment plans to achieve consistent on-time collections.
- Cultivated client relationships to secure timely payments and minimize overdue accounts.
RADIOLOGY RECEPTIONIST
7 Years 7 Months- Verified insurance eligibility, streamlining patient intake process
- Scheduled patient appointments, enhancing clinic efficiency
- Collected co-pays, ensuring accurate financial records
- Facilitated communication between medical staff and patients by translating, ensuring clear understanding of medical information., facilitating clear patient communication
- Supervised reception team during lead absence, ensuring operational continuity
Education
MEDICAL FRONT OFFICE MANAGEMENT
HIGH SCHOOL DIPLOMA
Skills
Assisted in coordinating projects to meet deadlines and objectives.
Supported effective time management practices to optimize team performance.
Helped enhance customer retention strategies through focused engagement initiatives.
Applied various sales techniques to improve client interactions.
Facilitated conflict resolution discussions to maintain team harmony.
Contributed to team leadership efforts by promoting collaboration and communication.
Languages
Spanish
Native or Bilingual
Timeline
ADMISSIONS CLERK
Mountainview Regional
07.2026 - CurrentRead More
HEAD SECRETARY
Las Cruces Public School
10.2023 - 07.2026Read More
BILINGUAL CUSTOMER SERVICE / SUPERVISOR
Verizon Wireless
03.2009 - 08.2023Read More
COLLECTION
El Paso Times
02.2005 - 02.2009Read More
RADIOLOGY RECEPTIONIST
Kaiser Permanent
05.1997 - 12.2004Read More
Nogales High School
HIGH SCHOOL DIPLOMA
Read More
Premiere Career College
MEDICAL FRONT OFFICE MANAGEMENT
Read More