Margarita Hernandez
San Antonio,Tx
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Server
Buffalo Wild Wings
San Antonio
03.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fullfiment
Target
San Antonio
11.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Qvc Inc, Order Services
San Antonio, Tx
01.2020 - 12.2023
- Checking inventory to ensure items are available for customers, computing prices after computing discounts, assisting with placing special ordered and in researching recent customer invoices, upsold additional products
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Caregiver
Professional Health Care
San Antonio, Tx
01.2020 - 01.2021
- Provide in-home care for disabled/elderly clients, focused on daily needs (cooking, home cooking, transportation), provide companionship, and engaged each in light activities
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
Assistant, Natalias Catering
San Antonio, Tx
01.2017 - 01.2018
- Performed inventory and supply ordering duties, maintain safety systems of work, notify supervisor or manager immediately
Restaurant(Server), Buffalo Wild Wings
San Antonio, Tx
01.2015 - 01.2017
- Responsible for taking customer orders and ensuring customer satisfaction, Advised customers about specials and discounts to up sell limited time food products, created relationships with customers to help creat repeat business, processes payments and handling cash and credit transactions
Cashier, Rancho La Mission
San Antonio, Tx
01.2014 - 01.2015
- Head cashier, responsibilities include receiving payments and issuing receipts, keeping track of all cash and credit transactions
Education
High School Diploma - undefined
Holy Blessing Academy
San Antonio, Tx01.2014
Skills
- Fast Learner, Cash Handling, Serving Experience, Customer Service, Sales, Inventory, Training, Observation and Perceptiveness, Hands On, Tolerant and Flexible, Team Leader, Organization, Listening Attention detail, Exceptional communication skills, Strong Client relations
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Sales expertise
- Sales techniques
- Compassionate care
- Care planning
- Vital signs monitoring
- HIPAA compliance
- Patient assessments
Timeline
Server
Buffalo Wild Wings
03.2025 - Current
Fullfiment
Target
11.2023 - 04.2025
Customer Service Representative
Qvc Inc, Order Services
01.2020 - 12.2023
Caregiver
Professional Health Care
01.2020 - 01.2021
Assistant, Natalias Catering
01.2017 - 01.2018
Restaurant(Server), Buffalo Wild Wings
01.2015 - 01.2017
Cashier, Rancho La Mission
01.2014 - 01.2015
High School Diploma - undefined
Holy Blessing Academy