Margarita Hinsley

Customer Service Representative

Series: 0962 Grade: 8 Step: 3

• Assist Taxpayers during calls with a wide range of tax-related questions, including tax obligations, refunds, and filing procedures.
• Offer guidance on tax regulations, forms, and deadlines, helping taxpayers understand their responsibilities.
• Help resolve missing payments, filing and notice issues and an explanation to their concerns towards their notices.
• Resolving taxpayer mail in inquires of their 1040 Return, or their 1040-X Amended Return. Replying back to taxpayers inquires on concerns of their notices, missing payments, refunds, or forwarding their inquires to the proper department to resolve their situation.
• Aiming to resolve issues promptly and effectively to ensure taxpayer satisfaction.

Clerk (Files)

Series: 0305 GS Grade: 03

• Sorting, combining, packing 1040 tax returns, and 1040-X Amended Returns to be shipped to another Internal revenue service department.
• Utilizing my skills and understandings of the 1040, and 1040-X tax returns to combine them to the correct file location to be sent to.

Clerk (Code and Edit)

Series: 0305 GS Grade: 03

• Manually separating 1040 tax returns and 1040-X Amended Returns from any attachments.
• Reviewing tax returns for signatures and filing dates.
• Circling dates and stamping forms with tax years dates with red stamps.
• Preparing tax returns into a folder onto a cart to be moves to another department to be work on.

Clerk (Control and Receive)

Series: 0305 GS Grade: 03

• Receiving and organizing 1040 tax returns and 1040-X Amended returns.
• Organizing piles of 50 by tax years into folders and packing them in boxes.
• Organizing boxes by tax years on pallets to be sent out.

Clerk (Mail Room Entrance Security Guard)

Series: 0305 GS Grade: 03

• Providing protection to protect IRS facilities. Protecting mail room items from coming in and out.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Paid attention to detail while completing assignments.

Clerk (Pre-Batch)

Series: 0305 GS Grade: 03

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• scanning and sorting incoming mail.
• Delivering mail to staff within the building
• Taking inventory of mailing supplies
• Sorting mail by the type of forms coming in.
• Sending the piles of mail to the right location to be worked.