Margarita Jasso
Springdale,AR
Summary
Customer service and administrative professional Bilingual with hands-on experience in order processing, shipment tracking, and appointment scheduling. Provide bilingual support for English- and Spanish-speaking customers through accurate documentation and timely follow-up. Maintain CRM updates and generate clear reports to support efficient operations and issue resolution.
Overview
10
10
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Buske Logistics
Bentonville, Arkansas
05.2026 - Current
- Handled Spanish-language inquiries and translated complex policy details, enhancing customer understanding and retention.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer problems with knowledgeable and friendly service, contributing to high customer satisfaction.
- Responded to customer inquiries about orders, delivery status, and service requests.
- Processed customer orders and performed accurate data entry for order fulfillment.
- Coordinated shipment updates with Buske Logistics warehouse teams and customers.
- Escalated service concerns to supervisors and warehouse coordinators, facilitating timely resolution of issues.
ADMIN ASSISTANT
Simmons Foods
Southwest City, Missouri
04.2024 - 05.2026
- Handled bilingual customer calls in English and Spanish, de-escalating complaints and documenting resolutions to improve customer satisfaction.
- Prepared PowerPoint briefs for leadership meetings, highlighting action items and designated next-step owners for accountability.
- Processed data entry for customer records in CRM, corrected contact details and improved mailing accuracy.
- Compiled weekly Excel reports on expense reimbursements, identifying missing receipts to streamline audit processes.
- Created standardized Word templates for office forms, shortened document preparation time for staff.
ADMINISTRATION ASSISTANT
LRS
Lowell
10.2023 - 03.2024
- Scheduled and confirmed 40+ client appointments weekly using Outlook, improving calendar accuracy across teams.
- Processed daily accounts receivable in Excel, reconciled discrepancies and reduced unapplied payments for accounting review.
- Managed incoming customer service emails, routed technical issues to appropriate representatives, and monitored resolution status to ensure timely responses.
- Emailed sales reps regarding business accounts to facilitate communication and resolve inquiries.
- Communicated with team members and other sites using TEAMS to ensure project alignment.
- Compiled monthly expense reports in Word and Excel, identified discrepancies, and submitted supporting documents to finance for review.
- Answer calls, make calls, take payments, create Residential accounts
NON-MEDICAL DISPATCHER
TLC Transportation Solutions
West Palm Beach
03.2023 - 09.2023
- Utilized Medi-route system to efficiently identify and track driver locations, ensuring timely transportation for patients.
- Answered high-volume calls in English and Spanish to clarify pickup details, providing reassurance to anxious callers.
- Answer incoming calls, provide information to patients where driver location
- Maintained communication with drivers regarding arrival times for patients.
- Scheduled hospital discharge pickups based on patient availability and driver shifts to ensure adherence to tight transport timelines.
- Schedule appointment to pick up discharged patients from hospitals to take home in a timely manner
- Monitored Medi-route maps to assign nearest drivers.
- Performed data entry tasks to maintain accurate patient and driver information., Scanning verifying documents and answering emails
- Fast paced environment with incoming and outgoing calls
CUSTOMER SERVICE REPRESENTATIVE
Mutual of America
06.2022 - 02.2023
- Responded to inbound customer calls, verified account identity, and updated withdrawal requests accurately.
- Assist customers with applications to withdraw funds from Retirement funds
- Ensured timely disbursement of funds to customers, enhancing satisfaction.
- Solve problems in a rapid and efficient manner
- Maintained proactive communication with customers regarding any issues related to fund mailing.
- Communicated policy requirements in Spanish and English to help clients complete complex withdrawal
- Reviewed retirement distribution forms for completeness, flagged missing signatures, and reduced processing delays.
BILINGUAL
Sero Rogers Arkansas
Rogers
02.2017 - 05.2022
- Answered high-volume inbound calls in English and Spanish, resolving eligibility questions for applicants.
- Conducted outreach calls to incomplete applicants in Spanish, recovering missing documents and advancing applications.
- Updated patient and applicant records in CRM and Excel, ensuring accuracy of bilingual data entries.
- Managed TEAMS and Zoom scheduling for bilingual intake meetings, coordinating interpreters and case notes.
- Utilized TEAMS chat and Zoom video calls to facilitate meetings and enhance team collaboration.
- Adapted to remote work, effectively managing tasks and communication to maintain workflow.
- Process applications for qualifications of health insurance
- Provide expertise to develop, execute acquisition and sustainment programs that support healthcare, management and communication
CUSTOMER SERVICE REPRESENTATIVE
AFMC (Zip Recruiters)
Lowell
08.2020 - 12.2021
- Handled high-volume inbound calls using call-center software to resolve billing questions and reduce escalations.
- Coordinated appointment scheduling for community vaccine access through Vax Line, supporting public health efforts.
- Converted Spanish-speaking callers to scheduled appointments by providing clear instructions and confirming details.
- Answered and made calls for COVID-19 contact tracing.
- Inform patients they are positive for COVID-19, inform patients the amount of days for quarantine
- Processed confidential patient data in CRM and updated records with accurate case notes after each interaction.
- Identified recurring caller issues and proposed three script edits, leading to a reduction in repeat contacts on the same topic.
- Communicated via TEAMS chat and Zoom video calls to facilitate team meetings and enhance collaboration.
- Performed daily tasks remotely from home office environment.
Education
GED -
NWACC
Bentonville, AR05-2000
Skills
- Call Center Experienced, Work from Home Knowledge, Customer Service, Data Entry, English, Spanish, Microsoft Office Suite, PowerPoint, Word, Excel, Outlook, Document Scanning, Payment Processing, Dispatch Coordination, Appointment Scheduling, Problem Solving, Attention to Detail, Teamwork, Conflict Resolution
- Order processing
- CRM data entry
- Shipment tracking
- Bilingual support
- Call center software
- Appointment scheduling
- Microsoft Excel
- Document preparation
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Call center procedures
LANGUAGES
English (Native), Spanish (Native)
HOBBIES
Translate for Open House, Parent and teacher conferences at Frank Tillery Elementary School, Elmwood Middle School, Apple Glen Elementary
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Buske Logistics
05.2026 - Current
ADMIN ASSISTANT
Simmons Foods
04.2024 - 05.2026
ADMINISTRATION ASSISTANT
LRS
10.2023 - 03.2024
NON-MEDICAL DISPATCHER
TLC Transportation Solutions
03.2023 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
Mutual of America
06.2022 - 02.2023
CUSTOMER SERVICE REPRESENTATIVE
AFMC (Zip Recruiters)
08.2020 - 12.2021
BILINGUAL
Sero Rogers Arkansas
02.2017 - 05.2022
GED -
NWACC