Summary
Work History
Education
Skills
Timeline
Generic

margarita jauregui

Reno,NV

Summary

Dedicated Patient Service Representative with extensive experience in healthcare settings. Expertise in patient admissions, insurance verification, and bilingual communication. Committed to enhancing patient experiences through efficient administrative processes and strong collaboration with healthcare teams.

Work History

Patient Service Representative

Renown Rehabilitation Hospital
  • Executed patient admissions and ensured smooth pre-admission processes.
  • Obtained insurance authorizations and verified patient eligibility efficiently.
  • Managed incoming calls and handled visitor check-ins and check-outs.
  • Facilitated communication by providing interpretation services in English and Spanish.
  • Streamlined administrative processes to enhance overall patient experience.

Receptionist

Immaculate Conception Catholic Church
  • Answered phones and routed calls to appropriate staff members.
  • Scheduled appointments and maintained calendar for church events.
  • Collected payments and managed financial records accurately.
  • Sorted mail and distributed correspondence to relevant departments.
  • Assisted with event planning and logistics for church activities.
  • Provided interpreting and translation services as needed.

Certified Medical Assistant

Renown Regional Medical Center
  • Conducted drug testing and assisted in minor procedures across various urgent care clinics.
  • Administered medications and intravenous therapies as part of patient treatment plans.
  • Performed lab testing and accurately recorded patient vitals and medical histories.
  • Interpreted medical information to aid in patient diagnoses and treatment.
  • Collaborated with healthcare teams to ensure quality patient care and efficient clinic operations.

Medical Assistant Instructor

Milan Institute
  • Taught back office and front office responsibilities to aspiring medical assistants.
  • Instructed phlebotomy techniques and laboratory procedures to students.
  • Guided students through minor procedures to enhance practical skills.
  • Administered assessments to evaluate student progress and competency.
  • Collaborated with faculty to improve curriculum and instructional methods.

Certified Medical Assistant

Kaiser Permanente
  • Performed all back office duties in a fast-paced family medicine environment.
  • Assisted with minor procedures, ensuring patient comfort and safety.
  • Managed urgent care and triage, prioritizing patient needs effectively.
  • Maintained accurate medical records and documentation for patient care.
  • Collaborated with healthcare professionals to improve patient outcomes.

Pediatric Clinic Manager/ CNMA

La Clínica de la Raza
  • Managed operations of pediatric clinic, overseeing staff including 6 receptionists, 4 lab techs, and 3 RNs.
  • Coordinated doctor schedules, including rounding and urgent care, ensuring efficient patient flow.
  • Trained RNs in triage protocols to enhance patient care and clinic efficiency.
  • Performed on-call lay midwife duties for teenage patients at county hospital.
  • Supervised financial operations, including daily collection of payments from various departments.
  • Collaborated with pediatricians and medical director to optimize patient care and clinic procedures.

Education

Nursing Science

Bryman College
CA

Nursing Science

Laney College
Oakland, CA

Skills

  • Bilingual communication
  • Patient admissions processing
  • Insurance verification
  • Medical terminology
  • Patient triage
  • Team collaboration
  • Administrative support
  • Event planning
  • Financial management
  • Clinical procedures

Timeline

Patient Service Representative

Renown Rehabilitation Hospital

Receptionist

Immaculate Conception Catholic Church

Certified Medical Assistant

Renown Regional Medical Center

Medical Assistant Instructor

Milan Institute

Certified Medical Assistant

Kaiser Permanente

Pediatric Clinic Manager/ CNMA

La Clínica de la Raza

Nursing Science

Bryman College

Nursing Science

Laney College

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