Margarita Marrufo

•Processed escript prescriptions in a timely manner.

•Accurately input patients personal and insurance information into database and initiated request for prior authorization when rejected.

•Answered incoming calls and assisted customers with prescription refill requests and addressed any concerns.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.