Margarita Mendoza
Victorville,CA
Overview
31
31
years of professional experience
Work History
Collections Lead
Radiometer America
Brea, CA
11.2015 - Current
- Minimize the financial losses of the company by overseeing the credit and collections activities
- Ensure all debts being owed to the company are paid on time
- Set Collections goals, weekly and monthly
- Process credit card payments
- Submit invoices and statements
- Identify areas that need process improvement
- Work closely with Management to ensure all invoices were billed accordingly
Accounts Receivable
Impex Fitness
Pomona, CA
04.2015 - 11.2015
- Chargebacks
- Collections
- Account Reconciliation
- Cash Application
- Return Authorizations
- Shipping Claims
Customer Service Representative
Amsino International
Pomona, CA
12.2014 - 02.2015
- Order Entry
- Price item and order confirmation daily
- Proof of Delivery tracking sent to customer daily
- Phone orders
- Assisted customer daily via phone regarding item inquiries
Accounts Receivable Clerk
Nishimoto Trading
Santa Fe Springs, CA
09.2013 - 12.2014
- Cash Application
- Clearings
- Accounts Reconciliation
- Credit Card Payments
Retail Admin
Charter Communications
Irwindale, CA
02.2012 - 07.2012
- Processed invoices for Retailers
- Reconciled data for Commission Sales
- Chargebacks for all Retail Vendors
- Created reports in excel
- Daily Customer Service with Retailers and Account Executives
- Processed and researched claims
- JD Edwards Accounting System
- Processed Monthly Bonuses for Retailers
AR Associate
Posey Company
Arcadia, CA
04.2010 - 07.2011
- Support customers with all AR related issues
- Processed collection calls, payments, customer credits and settled customer disputes
- Assisted with the implementation of proof of delivery system
- Reconciled customer accounts to ensure accurate AR levels
- Assisted with Customer master updates
- Processed all foreign sales transactions for company which included order processing, preparation of export documentation, coordination of shipments and invoicing
- Foreign sales 3% of total sales
- Worked with Quality department in validation of special requirements with QA and customs
- Participated in every full inventory count since 1994
- Assisted with the implementation of sales tax project 2010, which required all customers in all states to pay sales tax
- This created conflict and many complaints to handle
Export Sales
Posey Company
Arcadia, CA
07.2008 - 04.2010
- Responsible for processing all foreign sales transactions (see above)
- Coordinate all communications with product managers, VP of Sales and Pricing to ensure accurate pricing
- Worked with Engineers on foreign customer product specifications for special orders
- Assisted customers with products that were discontinued or on hold related to incomplete technical files
- Follow up with production to ensure orders were shipped on time and based on customer parameters (shipping requirements etc.)
- Processed all export documentation (to avoid customs delay)
- Assisted Accounting Manager with all the AR procedures to ensure consistency in work and processes
- Assisted with the annual price list
AR Assistant/Front Office
Posey Company
Arcadia, CA
01.2004 - 07.2008
- Managed all aspects of front desk and office supplies
- Managed all cash application including wire transfers with customer payments
- Processed all walk-in customer orders and sales to employees
- Maintained conference room calendar and managed reservations
- Assisted Accounting manager with misc projects as needed (e.g
- Fixed assets, reconciliation, and month end close)
Customer Service- Complaints (RMA)
Posey Company
Arcadia, CA
01.1996 - 07.2008
- Supported Purchasing department with raw materials purchases and inventory control
- Supported Pricing department with the implementation of annual pricing (which required updates to corporate system)
- Supported customer service department
- Processed sales orders and processed all faxed in order requests
- Processed all returns
Shipping Lead
Posey Company
Arcadia, CA
01.1994 - 01.1996
- Managed day to day shipping activities
- Ensure orders were shipped on time to maintain service rate of 98%
- Ensure inventory transactions were processed to ensure accurate inventory levels
- Ensure warehouse was properly organized and tidy
Timeline
Collections Lead
Radiometer America
11.2015 - Current
Accounts Receivable
Impex Fitness
04.2015 - 11.2015
Customer Service Representative
Amsino International
12.2014 - 02.2015
Accounts Receivable Clerk
Nishimoto Trading
09.2013 - 12.2014
Retail Admin
Charter Communications
02.2012 - 07.2012
AR Associate
Posey Company
04.2010 - 07.2011
Export Sales
Posey Company
07.2008 - 04.2010
AR Assistant/Front Office
Posey Company
01.2004 - 07.2008
Customer Service- Complaints (RMA)
Posey Company
01.1996 - 07.2008
Shipping Lead
Posey Company
01.1994 - 01.1996