Margarita Miller
Retail Sales Associate/ Customer Service
Kalamazoo,MI
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Myeyedr
Portage, MI
10.2022 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Informed customers of current store promotions to encourage additional sales purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported efficient and timely replenishment of sales floor merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Retail Sales Associate/ Customer Service
Eyemart Express LLC
Goshen, IN
03.2019 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions about sizing, accessories and merchandise care.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Recommended accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Retail Sales Associate/ Customer Service
Pearl Vision
Goshen, IN
10.2018 - 03.2019
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Recommended accessories and complementary purchases to boost revenue.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about sizing, accessories and merchandise care.
- Maintained records related to sales, returns and inventory availability.
Education
Elkhart Central High School
Elkhart, INSkills
Sales expertise
Store opening and closing
Product promotions
Cash Handling
Point of sale operation
Sales trends
Product and service sales
Cash register operation
Microsoft applications proficiency
Organization
Good Telephone Etiquette
Cultural Awareness
Decision-Making
Attention to Detail
Analytical and Critical Thinking
Multitasking Abilities
Self-Motivated
Google Workspace
Excellent Communication
G-Suite
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Retail Sales Associate
Myeyedr
10.2022 - Current
Retail Sales Associate/ Customer Service
Eyemart Express LLC
03.2019 - 05.2022
Retail Sales Associate/ Customer Service
Pearl Vision
10.2018 - 03.2019
Elkhart Central High School