Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Margarita Miller

Retail Sales Associate/ Customer Service
Kalamazoo,MI

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Myeyedr
Portage, MI
10.2022 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Issued receipts and processed refunds, credits or exchanges.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Increased sales and customer satisfaction through personalized servicing.
  • Greeted customers and helped with product questions, selections and purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Answered questions about store policies and addressed customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Worked with loss prevention in monitoring shopper behavior.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Retail Sales Associate/ Customer Service

Eyemart Express LLC
Goshen, IN
03.2019 - 05.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Recommended accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Retail Sales Associate/ Customer Service

Pearl Vision
Goshen, IN
10.2018 - 03.2019
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Recommended accessories and complementary purchases to boost revenue.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Processed product returns and assisted customers with other selections.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Maintained records related to sales, returns and inventory availability.

Education

Elkhart Central High School
Elkhart, IN

Skills

Sales expertise

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Retail Sales Associate

Myeyedr
10.2022 - Current

Retail Sales Associate/ Customer Service

Eyemart Express LLC
03.2019 - 05.2022

Retail Sales Associate/ Customer Service

Pearl Vision
10.2018 - 03.2019

Elkhart Central High School

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Margarita MillerRetail Sales Associate/ Customer Service