Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Margarita Reyes

Oceanside,CA

Summary

With a proven track record at Garden State Bagels, I excel in customer satisfaction and inventory management. Leveraging bilingual skills and patience, I've enhanced workspace efficiency and team knowledge-sharing. My expertise in product scanning and maintaining composure under pressure has significantly contributed to operational improvements and customer service excellence.

Overview

14
14
years of professional experience

Work History

Customer Service Cashier

Garden State Bagels
09.2017 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Puller/Order Packer

Ortho Organizers
02.2015 - 08.2017
  • Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
  • Maximized warehouse space utilization by strategically placing items according to size, weight, or frequency of use during the pulling process.
  • Improved warehouse efficiency by organizing and maintaining a clean work environment.
  • Reduced order processing time with quick and efficient pulling of items from storage locations.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Assembled boxes, cartons and containers to package items.
  • Placed items into bags, boxes or other containers.
  • Loaded items onto conveyor belts and pallets.
  • Cleaned and maintained production area and equipment.
  • Re-packaged damaged or incorrectly packaged items.

Inventory Control / Audits

Genica
09.2010 - 01.2015
  • Conducted physical counts of products regularly, verifying quantities against system records for precise tracking.
  • Collaborated with cross-functional teams, optimizing processes for better inventory control.
  • Maintained accurate records of all inventory transactions, ensuring data integrity and transparency.
  • Trained new team members in proper auditing procedures, fostering a culture of knowledge-sharing and collaboration.
  • Improved warehouse organization with effective storage strategies, leading to quicker access to items during audits.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Memorized facility layout and located products.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted and delivered materials to different work areas and staff.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.

Education

High School Diploma -

Rancho Buena Vista High School
Vista, CA

Skills

  • Customer Service
  • Customer Satisfaction
  • Patience and composure
  • Multitask
  • Inventory Management
  • Product Scanning
  • Cycle Counts
  • Pulling/ Packing
  • Bilingual

Languages

Spanish
Full Professional

Timeline

Customer Service Cashier

Garden State Bagels
09.2017 - Current

Puller/Order Packer

Ortho Organizers
02.2015 - 08.2017

Inventory Control / Audits

Genica
09.2010 - 01.2015

High School Diploma -

Rancho Buena Vista High School

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Margarita Reyes