Margarita Santiago
Kissimmee,FL
Summary
Dynamic professional with a strong background in customer service at Melao Bakery Restaurant, excelling in cash handling and fostering team collaboration. Proven ability to enhance patient experiences as a Phlebotomist, demonstrating reliability and professionalism while maintaining high standards of cleanliness and accuracy in specimen collection.
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
7
7
years of professional experience
Work History
Cashier/costumer Services
Melao Bakery Resaurant
08.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health Aide
ComForCare
12.2022 - 03.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Flebotomia
Laboratorio Clínico Mayagüez
01.2021 - 01.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Phlebotomist
Laboratorio Clínico Laurel
02.2018 - 06.2019
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
High School Diploma -
El Redentor Center
Orlando, FL03-2024
Skills
- Venipuncture
- Butterfly needle technique
- HIPAA compliance
- Blood collection techniques
- Blood culture collection
- Infection control
- Health and safety
- Venipuncture and capillary puncture
- Certified in CPR/AED
- Phlebotomy technician
- Multitasking
- Capillary puncture
Certification
- PT - Phlebotomy Technician Certified #724-10932
- CET - EKG Technician Certified #724-10819
- CHHA - Certified Home Health Aide #7801
- BLS Certified ID#33A827A2
- Standard CPR/AED ID#37C4C7E1
- Healthcare Bloodborne Pathogens Certified #17414426608455920
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Cashier/costumer Services
Melao Bakery Resaurant
08.2023 - Current
Home Health Aide
ComForCare
12.2022 - 03.2023
Flebotomia
Laboratorio Clínico Mayagüez
01.2021 - 01.2022
Phlebotomist
Laboratorio Clínico Laurel
02.2018 - 06.2019
High School Diploma -
El Redentor Center
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