Margarita Velazquez
Fresno
Summary
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning. I made sure front end was always well taken care of as well as leading with credits every week and metrics. I am considered a very trustworthy, hard working, "get the job done" when it comes to meeting satisfactions.
Overview
3
3
years of professional experience
Work History
Head Cashier
The Home Depot Store
02.2022 - Current
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Educated employees on register use, merchandising, and customer service.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Made sure we were meeting goals for credits and explaining metrics
Education
Diploma -
Clovis West
06.2020
Bachelor of Science - Business Administration
California State University, Fresno
Fresno, CA05-2025
Skills
- Honest
- Friendly
- Fast Learner
- Problem solving
- Hard Worker/Motivated
- Bilingual (Spanish)
- Drawer balancing
- Refunds and exchanges
- Training and coaching
- Transaction approvals
- Price verification
- Opening and closing procedures
- Customer relations
- Cashier training
- Loss prevention
- Multi-tasking skill
- Hard-working
- Proactive problem-solving
- POS system troubleshooting
- Team leadership
- Sales promotion
- New hire training
- Cash register operation
- Heavy lifting
- Customer service
Awards
MVP for softball, Honor roll, Principal’s honor roll, Hardest working cheerleader for Varsity competition cheer, Biliteracy Medal, Most improved for Varsity Track
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Cashier
The Home Depot Store
02.2022 - Current
Diploma -
Clovis West
Bachelor of Science - Business Administration
California State University, Fresno
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