Margene Rowland
LIMA,OH
Summary
Detail-oriented Inventory Specialist with strong inventory control and customer service skills. Proven ability to optimize processes and enhance teamwork for improved order fulfillment.
Results-driven Inventory Specialist with over five years of experience in inventory management and supply chain optimization. Skilled in training and mentoring staff, ensuring accuracy in inventory tracking, and enhancing customer service operations.
Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
23
23
years of professional experience
Work History
Inventory Specialist
Walgreens
Lima, OH
04.2021 - Current
- Managed inventory levels and ensured stock accuracy through regular audits and reconciliations.
- Optimized supply chain processes by implementing efficient restocking procedures and inventory tracking systems.
- Trained and mentored new staff on inventory management best practices and operational workflows.
- Managed inventory control processes to maintain optimal stock levels and reduce discrepancies.
- Reduced expired or damaged medications waste by closely monitoring expiration dates and promptly removing items as needed.
- Maintained comprehensive documentation of all inventory-related activities, supporting audit readiness and regulatory compliance requirements.
- Enhanced inventory accuracy by conducting regular audits and updating the pharmacy management system accordingly.
- Provided reliable assistance during annual physical inventories, enabling seamless reconciliation with electronic records.
- Maintained a strong understanding of industry trends and regulatory changes, ensuring the pharmacy remained compliant with all applicable guidelines.
- Completed physical inventory counts each month.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Analyzed inventory data to identify trends, reducing excess stock and minimizing shrinkage rates.
Assistant Store Manager
Walgreens
Lima, OH
11.2003 - 04.2021
- Led daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored team members on customer service excellence and operational procedures.
- Implemented strategic merchandising initiatives to enhance product visibility and drive sales.
- Monitored financial performance, analyzing sales data to identify trends and opportunities for growth.
- Coordinated staff schedules, optimizing labor costs while maintaining service standards.
- Developed and executed promotional campaigns, increasing customer engagement and foot traffic.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
GED -
Allen East
Lafayette,OhioSkills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Shipping and receiving
- Inventory tracking
- Order picking and processing
- Stocking and organization
- Order fulfillment
Timeline
Inventory Specialist
Walgreens
04.2021 - Current
Assistant Store Manager
Walgreens
11.2003 - 04.2021
GED -
Allen East