Margie Grayson
American Income
Irving,TX
14
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Customer Service Representative
2 Years 6 Months- Answering customer questions about insurance coverage and benefits.
- Explaining products and services to current and prospective clients.
- Assisting with policy updates, billing questions, and benefit information.
- Maintaining customer records and documenting interactions.
- Resolving customer concerns professionally and escalating complex issues when needed.
Health Care Specialist
2 Years 4 Months- Deliver customer support through phone, email, and chat while maintaining professionalism and empathy in high-volume environments.
- Assess client concerns, identify solutions, and coordinate with cross-functional teams to resolve complex issues.
- Document interactions accurately and maintain detailed records in compliance with company standards.
- Utilize active listening and problem-solving skills to improve customer satisfaction and build positive relationships.
- Support clients experiencing frustration or stress by providing clear communication and timely resolutions.
Human Resources Specialist/Executive assistant
5 Years 2 Months- Coordinated onboarding activities for new hires, ensuring a positive and efficient employee experience.
- Supported recruitment efforts by posting job openings, reviewing applications, and scheduling interviews.
- Maintained confidential employee records and HR documentation in compliance with company policies.
- Assisted with employee orientation, benefits administration, training coordination, and internal communications.
- Managed calendars, meetings, and departmental correspondence while responding promptly to employee inquiries.
- Coordinated onboarding and orientation programs for new employees, supporting successful workplace integration.
- Maintained confidential personnel records and ensured compliance with organizational policies.
- Assisted with recruitment activities including resume screening, interview scheduling, and candidate communication.
- Responded to employee inquiries regarding policies, benefits, and workplace procedures.
- Supported training initiatives and employee development programs.
Behavioral Health Technician
4 Years 2 Months- Monitored client well-being and documented behavioral, emotional, and physical changes.
- Built trusting relationships with clients while promoting dignity, independence, and quality of life.
- Assisted individuals experiencing mobility and health challenges through compassionate support and effective communication.
- Reported concerns and observations to family members and healthcare professionals to support continuity of care.
Education
Bachelor of Arts - Psychology
Skills
Customer service
Operating systems
Leadership
Time management
Advanced computer skills
Critical thinking
Data entry
Scheduling
Timeline
Customer Service Representative
American Income
04.2024 - CurrentRead More
Health Care Specialist
Conduent
12.2021 - 04.2024Read More
Human Resources Specialist/Executive assistant
Bender Dealer Group
10.2016 - 12.2021Read More
Behavioral Health Technician
New Visions Group Homes, Inc.
08.2012 - 10.2016Read More
American Public University
Bachelor of Arts from Psychology
Read More