Margie Rhodes
Milwaukee,WI
Summary
Dynamic and results-driven professional with extensive experience in staff management and customer service. Proven track record in training and mentoring teams, enhancing productivity, and resolving conflicts effectively. Skilled in implementing efficient workflows, achieving high customer satisfaction, and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work History
Supervisor
Potawatomi Hotel & Casino
Milwaukee, WI
04.2023 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Wendy’s
Milwaukee, WI
05.2011 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
McDonald’s
Milwaukee, WI
02.2005 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Supervisor
Potawatomi Hotel & Casino
04.2023 - 03.2025
Manager
Wendy’s
05.2011 - 04.2024
Manager
McDonald’s
02.2005 - 04.2022