Margie Sicairos
El Centro,CA
Summary
Organized Administrative Clerk known for high productivity and efficient task completion. Excel in document management, data entry, and scheduling, ensuring smooth operational flow. Strong communication skills, adaptability, and problem-solving abilities enable success in fast-paced environments. Committed to maintaining confidentiality and providing exceptional administrative support.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Administrative Clerk
Lowe's
El Centro, CA
07.2015 - Current
- Managed invoicing and billing functions, ensuring accurate payment processing.
- Executed daily deposits and handled cash transactions with precision.
- Corrected register errors, including payment discrepancies and dropped sales.
- Implemented efficient physical and electronic filing systems to enhance document retrieval.
- Delivered exceptional customer service through direct communication with clients and team members.
- Addressed customer product inquiries, delivering informed and helpful support.
- Maintained a clean workspace to optimize the customer experience.
- Supported management in training new employees on company policies and procedures.
Fulfillment Team Lead
Lowe's
El Centro, CA
11.2013 - 06.2022
- Led team in daily operations and workflow management.
- Managed multiple projects and tasks, ensuring high-quality and timely delivery.
- Led process improvements and trained team members to enhance operational efficiency.
- Implemented process improvements for efficiency in store operations.
- Prioritized and organized tasks to achieve service goals effectively.
- Reviewed and addressed unfulfilled reports daily to maintain workflow efficiency.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Monitored employee performance and provided constructive feedback.
- Notified customers of delays to decrease calls to support.
Customer Service Representative
Lowes Home Improvment
El Centro, CA
11.2013 - 09.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Educated customers on special pricing opportunities and company offerings.
- Responded to numerous incoming calls from customers daily to address their inquiries. per day and directed to individuals or departments.
- Uphold strict quality control policies and procedures during customer interactions.
- Trained new employees on procedures and policies, enhancing overall team capability and service delivery.
Cook
Jack in the Box
El Centro, CA
11.2008 - 11.2013
- Maintained consistent quality and accuracy in daily preparation of identical dishes to meet customer expectations.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Enforced sanitation practices to safeguard food integrity and prevent spoilage or contamination.
- Sanitized food preparation areas, grills, and equipment to ensure safe food handling and prevent cross-contamination.
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Education
Bachelor of Science - Business Management
University of Phoenix
El Centro, CA06-2015
Skills
- Document management
- Workflow optimization
- Customer relationship management
- Daily reporting and customer service
- Team supervision and leadership
- Time management
- Detail orientation
- Critical thinking
- Data privacy compliance
- Effective communication skills
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Administrative Clerk
Lowe's
07.2015 - Current
Fulfillment Team Lead
Lowe's
11.2013 - 06.2022
Customer Service Representative
Lowes Home Improvment
11.2013 - 09.2018
Cook
Jack in the Box
11.2008 - 11.2013
Bachelor of Science - Business Management
University of Phoenix