Associate of Arts - Business
Business College of Office Technology
Chicago, IL03.1997
Margie Todd
Business Development Manager/ Customer Service
Aubrey,TX
Summary
Strategic-thinking Business Development Manager / Customer Service Representative with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.
Education
Bachelor of Arts - Business Administration
DePaul University
Chicago, ILWork History
Business Development Manager/Senior Sales Executive
ProTouch Staffing
Frisco, TX
10.2021 - 11.2025
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Oversee team to achieve sales target and deliver exceptional client satisfaction
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Senior Recruiting Specialist
ProTouch Staffing
Frisco, TX
09.2020 - 10.2021
- Operated and maintained applicant tracking and candidate management systems.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Assistant Staffing Coordinator
NurseCore Staffing
Carrollton, TX
02.2019 - 08.2020
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Utilized online applicant tracking system to screen resumes for all job openings.
- Coordinated job postings and advertisements for maximum exposure and response rate.
Senior Recruiter/Human Resources Specialist
Rush University Medical Center, RUMC
Chicago, IL
12.2014 - 02.2019
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Customer Service Supervisor
HSBC Finance Corporation
WoodDale, IL
01.2002 - 09.2014
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created customer support strategies to increase customer retention.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Customer Service Dispute Lead
HSBC Finance Corporation
WoodDale, IL
10.1995 - 01.2002
- Managed time efficiently in order to complete all tasks within deadlines.
- Provided professional services and support in a dynamic work environment.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
Certification
- Certified Business Development Professional (CBDP)
- Directing the Customers Conversation
- Court Appointed Special Advocate (CASA)
Timeline
Business Development Manager/Senior Sales Executive
ProTouch Staffing
10.2021 - 11.2025
Senior Recruiting Specialist
ProTouch Staffing
09.2020 - 10.2021
Assistant Staffing Coordinator
NurseCore Staffing
02.2019 - 08.2020
Senior Recruiter/Human Resources Specialist
Rush University Medical Center, RUMC
12.2014 - 02.2019
Customer Service Supervisor
HSBC Finance Corporation
01.2002 - 09.2014
Customer Service Dispute Lead
HSBC Finance Corporation
10.1995 - 01.2002
Associate of Arts - Business
Business College of Office Technology
Bachelor of Arts - Business Administration
DePaul University