Margo Brown
Mardela Springs,Maryland
Overview
36
36
years of professional experience
Work History
Lead Housekeeper Supervisor
Salisbury State University
Salisbury, MD
03.2022 - Current
- Managed staff of 10 housekeepers.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping Aide
Tidal Health / Crothall
Salisbury, MD
11.2021 - Current
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Adhered to optimal standards for cleanliness, appearance and service.
- Prepared rooms with top-notch standards every time.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Trained other staff members by physically demonstrating complex tasks.
- Made beds quickly to maximize team efficiency.
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
- Worked with 25-person housekeeping staff to maintain clean, organized ICU facility.25
- Inspected condition of all vacant rooms at beginning of shift.
Certified Youth Practitioner
Maple Shade And Family Services
Mardela Springs, MD
03.2019 - Current
- Maintained effective schedule balance between rest periods, active play and instruction.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Led children in creative, athletic and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Distributed food, napkins and beverages in preparation for snack time.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
Building Supervisor Assistant
Wicomico County Board Of Education
Salisbury, MD
08.2016 - 10.2021
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Scheduled events and maintenance workers In High School
- Prepared maintenance budgets and outlined expenditures for building upkeep.
- Assisted coworkers and staff members with special tasks on daily basis.
- Mop Floors, Dusk Mop, Wax, and Stripped Floors,Secure Building, Answer Alarm Calls, Set Alarm
Lead Housekeeper
Dorchester County Public Schools
Cambridge, MD
11.2014 - 08.2016
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Kept building entryway glass clean and polished for professional presentation.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
Lead Assembler /Lead Assembler /Quality Control Inspector
K @ L Microwave
Salisbury, MD
09.1989 - 08.2014
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
- Repaired faults, reassembled products and completed additional tests.
Education
High School Diploma -
Parkside High School
Salisbury, MD05.1982
Skills
- Health Standards Compliance
- Equipment Purchasing
- CDC Sanitation Guidelines
- COVID-19 Safety Procedures
- Inspecting Completed Work
- Daily Facility Operations
- Surface and Floor Cleaning
- Work Inspections
- Trash Collection and Disposal
- Housekeeping Support
- Employee Work Scheduling
- Floor Cleaning, Polishing and Waxing
- Restroom Servicing
- Proper Waste Disposal
Timeline
Lead Housekeeper Supervisor
Salisbury State University
03.2022 - Current
Housekeeping Aide
Tidal Health / Crothall
11.2021 - Current
Certified Youth Practitioner
Maple Shade And Family Services
03.2019 - Current
Building Supervisor Assistant
Wicomico County Board Of Education
08.2016 - 10.2021
Lead Housekeeper
Dorchester County Public Schools
11.2014 - 08.2016
Lead Assembler /Lead Assembler /Quality Control Inspector
K @ L Microwave
09.1989 - 08.2014
High School Diploma -
Parkside High School