Overview
Work History
Education
Skills
Timeline
Generic

Margo Brown

Mardela Springs,Maryland

Overview

36
36
years of professional experience

Work History

Lead Housekeeper Supervisor

Salisbury State University
Salisbury, MD
03.2022 - Current
  • Managed staff of 10 housekeepers.
  • Communicated repair needs to maintenance staff.
  • Managed team productivity and workflow to exceed quality standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Kept building entryway glass clean and polished for professional presentation.

Housekeeping Aide

Tidal Health / Crothall
Salisbury, MD
11.2021 - Current
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Removed dirt, dust, grease and from surfaces using proper solutions.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Prepared rooms with top-notch standards every time.
  • Reported equipment malfunctions or breakdowns to your supervisor .
  • Trained other staff members by physically demonstrating complex tasks.
  • Made beds quickly to maximize team efficiency.
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality..
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness.
  • Worked with 25-person housekeeping staff to maintain clean, organized ICU facility.25
  • Inspected condition of all vacant rooms at beginning of shift.

Certified Youth Practitioner

Maple Shade And Family Services
Mardela Springs, MD
03.2019 - Current
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Distributed food, napkins and beverages in preparation for snack time.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.

Building Supervisor Assistant

Wicomico County Board Of Education
Salisbury, MD
08.2016 - 10.2021
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Supervised facility crew and general maintenance schedules.
  • Scheduled events and maintenance workers In High School
  • Prepared maintenance budgets and outlined expenditures for building upkeep.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Mop Floors, Dusk Mop, Wax, and Stripped Floors,Secure Building, Answer Alarm Calls, Set Alarm

Lead Housekeeper

Dorchester County Public Schools
Cambridge, MD
11.2014 - 08.2016
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Evaluated employee performance and developed improvement plans.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed spot-cleaning on furniture stains.

Lead Assembler /Lead Assembler /Quality Control Inspector

K @ L Microwave
Salisbury, MD
09.1989 - 08.2014
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Monitored performance and generated reports detailing quality of product and defect rates.
  • Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
  • Noted trends in product quality and functionality to determine problem areas and plan for improvements to processes.
  • Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
  • Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
  • Repaired faults, reassembled products and completed additional tests.

Education

High School Diploma -

Parkside High School
Salisbury, MD
05.1982

Skills

  • Health Standards Compliance
  • Equipment Purchasing
  • CDC Sanitation Guidelines
  • COVID-19 Safety Procedures
  • Inspecting Completed Work
  • Daily Facility Operations
  • Surface and Floor Cleaning
  • Work Inspections
  • Trash Collection and Disposal
  • Housekeeping Support
  • Employee Work Scheduling
  • Floor Cleaning, Polishing and Waxing
  • Restroom Servicing
  • Proper Waste Disposal

Timeline

Lead Housekeeper Supervisor

Salisbury State University
03.2022 - Current

Housekeeping Aide

Tidal Health / Crothall
11.2021 - Current

Certified Youth Practitioner

Maple Shade And Family Services
03.2019 - Current

Building Supervisor Assistant

Wicomico County Board Of Education
08.2016 - 10.2021

Lead Housekeeper

Dorchester County Public Schools
11.2014 - 08.2016

Lead Assembler /Lead Assembler /Quality Control Inspector

K @ L Microwave
09.1989 - 08.2014

High School Diploma -

Parkside High School
Margo Brown