Margo Combs
Summary
Cheerful Admissions Representative with 5 years of experience and passion for assisting students throughout admissions process. Comprehensive knowledge of admissions procedures and curriculum options. Strong leadership and management skills to accomplish multiple tasks while contacting potential students.
Overview
12
12
years of professional experience
Work History
Admissions Representative
South University
Savannah, GA
09.2023 - Current
- Assisted prospective students with the admissions process by providing guidance and answering questions.
- Collaborated with other departments within the university on various projects related to admissions initiatives.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
Senior Admission Representative
Hondros College of Nursing
Cincinnati, OH
08.2021 - 08.2023
- Conducted a high quality of personal interviews to qualify prospective students and to explain the academic programs; advises on requirements to meet admissions standards; conducts follow up activity with unresolved applicants
- Acted in a liaison capacity with other campus departments to ensure that student enrollment is efficient and delivered with a high degree of customer service
- Applied and understood the fundamental concepts, practices, and procedures of the Admissions Department and of Hondros College of Nursing
- Participated and assisted with on and off campus recruiting events i.e information sessions, industry update meetings, campus-based open houses and job fairs.
Service Coordinator
KBR Manufacturing
Cincinnati, OH
08.2020 - 08.2021
- Maintained the pre and postproduction operations by having direct relationships with clients, employees, and vendors
- Consulted with customers to identify services and benefits, complete required paperwork, and verify time and date of service work
- Collected, curated, and expanded information and relationships with internal and external parties to reduce lead time, assisted with the timely appointments and ensured the respective parties were well informed of requests.
Customer Experience Coordinator
LOTH, Inc
Cincinnati, OH
08.2018 - 12.2020
- Responsible for the overall coordination and management of internal events, including staff meetings and marketing/hospitality activities
- Relied upon to service customers/visitors, answering inquiries related to products and services while gathering crucial information to determine specific needs
- Handled the entire client screening process, managed phone queries (incoming/outgoing) and mail logistics
- Created solid relationships with key clients, resulting in higher satisfactions levels and continued business
- Established a new layout process to significantly reduce the amount of time spent gathering supplies in each conference room
- Liaised with internal and external stakeholders including vendors, community leaders, management personnel, and business unit leaders to prevent operational issues and ensure elite-level service to clients.
Senior Admissions Coordinator
Nurtur Holdings, LLC
Loveland, OH
01.2016 - 12.2018
- Ranked as the top admission's performer, achieving 73% show rate and a 58% enrollment rate.
- Implemented strategic plans and initiatives to achieve enrollment objectives.
- Coordinated with admission team to schedule admission and recruitment programs.
- Skillfully established protocols to recover assets from students not complying with financial obligations and developed a standardized process for placing asset recovery points of contact.
- Acted as a career services coordinator, helping students find meaningful employment after obtaining licensure
Sales Supervisor
Macy’s
Cincinnati, OH
12.2012 - 12.2015
- Provided galvanizing leadership to 30 direct report staff members and 100+ indirect employees while handling assigned areas including women’s shoes, handbags, and fine jewelry
- Delivered training to all team members, providing continuous feedback through scorecards and Macy’s Magic Recognition Program
- Surpassed the 2012 Sales goals/forecasts and increased sales by 40% in Q1 of 2013, having the #1 selling station in cosmetics for 3 consecutive months.
Education
Bachelor’s degree - Art History, Criticism
Kent State University
Kent, OH1996
Skills
- Sales background
- College application proficiency
- Knowledge of networking
- Data collection
- Client interaction
- Administering interviews
- Customer service
- Documentation and Recordkeeping
- Regulatory Compliance
Interests
VOLUNTEER WORK
, The Susan Sargen Student Enterprise Program; Alpaugh Family Economics Center (UC)- Volunteer
Timeline
Admissions Representative
South University
09.2023 - Current
Senior Admission Representative
Hondros College of Nursing
08.2021 - 08.2023
Service Coordinator
KBR Manufacturing
08.2020 - 08.2021
Customer Experience Coordinator
LOTH, Inc
08.2018 - 12.2020
Senior Admissions Coordinator
Nurtur Holdings, LLC
01.2016 - 12.2018
Sales Supervisor
Macy’s
12.2012 - 12.2015
Bachelor’s degree - Art History, Criticism
Kent State University