S. Nikki Stewart
New York,NY
Summary
Dedicated and results driven Admissions Representative and Enrollment Counselor with over 15 years of experience in post-secondary education. Proven track record of successfully guiding students through the enrollment process, with a strong ability to counsel and support them in adjusting to college life. Exceptional communication skills with a focus on building relationships.
Overview
16
16
years of professional experience
Work History
Admissions Representative
Swedish Institute College of Health Sciences
12.2019 - 12.2022
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled 3-5 appointments daily to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
Enrollment Specialist
Empire Beauty School
11.2017 - 08.2019
- Assisted prospective students in obtaining their Cosmetology license according to New York State standards.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- High paced sales environment enrolled 2-3 students daily.
Admissions Representative
Star Career Academy of Culinary Arts
08.2014 - 06.2016
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Trained and mentored Junior Sales Representatives, resulting in an increase in average sales and student population.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Community Outreach with various soup kitchens and shelters which resulted in employment for students pursuing a Culinary Arts career.
Assistant Director of Admissions
The Chubb Institute
06.2007 - 09.2013
- The foundation of my Admissions Career !
- High paced Sales environment 100 outbound calls
- 3-5 Interviews with prospective students daily
- 70% enrollment to start rate
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
Education
High School Diploma -
LaGuardia HS of Performing Arts
New York, NY08-1999
Skills
- Excellent interpersonal skills
- Ethics and integrity
- Cross-cultural communication
- Sales background
- Experience in sales
- Problem-solving abilities
- Inbound and outbound calls
- Reliability
- Scheduling appointments
- Team building
- Professionalism
- Follow-up skills
- Record-keeping
Proficient in CampusVue, CRM , Text aim, Microsoft Teams and Dial Pad
Data entry and record keeping to maintain and communicate with prospective and active students. Text aim and Dial Pad assist with contacting students and follow up to ensure deadlines are met.
Timeline
Admissions Representative
Swedish Institute College of Health Sciences
12.2019 - 12.2022
Enrollment Specialist
Empire Beauty School
11.2017 - 08.2019
Admissions Representative
Star Career Academy of Culinary Arts
08.2014 - 06.2016
Assistant Director of Admissions
The Chubb Institute
06.2007 - 09.2013
High School Diploma -
LaGuardia HS of Performing Arts
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