Margo Ernestina Pelayo

Seattle

Summary

Program management professional with experience managing international partner relationships, coordinating program operations, and supporting program growth initiatives.

Overview

years of professional experience

Work History

Program Manager

Intrax Global Internships

04.2022 - Current

Drive cross-functional projects and cultivate stakeholder relationships that contribute to 10% program growth, leveraging MS Access and data analysis to monitor performance, identify trends, and track program success metrics.
Orchestrate end-to-end program operations for exchange visitor placements across the United States, ensuring timely execution, regulatory compliance, and seamless participant experiences.
Design, implement, and refine workflows that enhance operational efficiency, streamline communication between internal teams and external partners, and eliminate administrative bottlenecks.
Oversee program documentation, scheduling, reporting, and participant records while ensuring accuracy, data integrity, and compliance with organizational and regulatory requirements.
Led cross-functional teams to execute global internship programs, ensuring alignment with organizational goals.

Program Coordinator

Center for International Career Development

07.2018 - 04.2022

Lead projects and cultivate stakeholder relationships that contribute to 10% program growth, leveraging MS Access and data analysis to monitor performance, identify trends, and track program success metrics.
Coordinated end-to-end program operations for exchange visitor placements across the United States, ensuring timely execution, compliance adherence, and seamless participant experiences.
Develop and optimize workflows that improve operational efficiency, streamline communication between internal teams and external partners, and reduce administrative bottlenecks.
Coordinated international career development programs, enhancing participants' skills and marketability.
Developed strategic partnerships with global organizations to expand internship opportunities for clients.

Operational Assistant, Restaurant Waitress

Chapala Mexican Restaurant

08.2010 - 07.2018

Education

Bachelor of Arts - Spanish and International Relations

Gonzaga University

Spokane, WA

05-2016

Bachelor of Science - International Relations

Pontifical Catholic University of Valparaíso

Valparaíso, Chile

11-2015

Skills

Language: Spanish (Advanced)
Software: MS Office application, Salesforce, HubSpot, Canva, Talkdesk, Helpscout
Problem-solving
Project management

Detail-oriented
Customer service
Relationship building
Strategic planning

Timeline