Margo Martin
Mesquite,TX
Summary
Front of house supervisor with expertise in staff training, guest relations, and health and safety protocols. Proven track record in delivering exceptional customer service and enhancing operational efficiency. Strong ability to lead teams and implement effective training programs.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Front of House Supervisor
Compass Group Management
Atlanta, Texas
03.2021 - Current
- Directed front of house operations, delivering positive guest experiences through attentive service.
- Trained staff on service standards and customer engagement techniques, improving service quality.
- Coordinated staff schedules to enhance workflow efficiency and ensure adequate coverage.
- Managed inventory to ensure optimal stock levels of food and supplies, supporting seamless operations.
- Implemented health and safety protocols to ensure a clean and safe environment.
Interrelated Special Education Teacher
Clayton County Public Schools
Jonesboro, Georgia
08.2008 - 03.2020
- Developed individualized education plans tailored to enhance learning for diverse student needs.
- Collaborated with parents and staff to enhance student learning outcomes through effective support strategies.
- Implemented classroom strategies that increased student engagement and participation.
- Conducted assessments to identify student performance levels, informing targeted instructional approaches.
- Participated in professional development activities to remain informed on educational trends.
Education
Master of Arts - Special Education
Northcentral University
Prescott, AZ12-2012
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL05-1998
Skills
- Inventory management
- Schedule coordination
- Health and safety protocols
- Team leadership
- Customer service excellence
- Customer engagement
- Conflict resolution
Certification
- ServSafe certification
- SRT Special Education General Curriculum Consultative (P-12)
Timeline
Front of House Supervisor
Compass Group Management
03.2021 - Current
Interrelated Special Education Teacher
Clayton County Public Schools
08.2008 - 03.2020
Master of Arts - Special Education
Northcentral University
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University