Margo Owens
Jackson,MS
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, enhancing efficiency through workflow optimization and innovative inventory management. Skilled in prescription verification and patient counseling, I foster team cohesion and elevate customer satisfaction, consistently addressing patient needs with professionalism and care.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Byram, MS
05.2020 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
Senior Pharmacy Technician
Walgreens
Byram, MS
03.2013 - 05.2020
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Education
High School Diploma - General Studies
Lanier High School
Jackson, MS06.1994
Skills
- Prescription verification
- Medication dispensing
- Patient counseling
- Workflow optimization
Timeline
Pharmacy Operations Manager
Walgreens
05.2020 - Current
Senior Pharmacy Technician
Walgreens
03.2013 - 05.2020
High School Diploma - General Studies
Lanier High School