Margo Saatmann
Summary
Dependable health navigator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
17
17
years of professional experience
Work History
Patient Health Navigator
Directional Wellness
04.2022 - Current
- Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
- Increased patient satisfaction by proactively addressing concerns and resolving issues in a timely manner.
- Empowered patients to make informed decisions about their health by providing thorough explanations of treatment options and potential outcomes.
- Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
- Conducted regular follow-ups with patients to monitor progress, address concerns, and provide ongoing support throughout the healthcare journey.
- Enhanced patient experience by providing personalized care plans and resources tailored to individual needs.
- Identified barriers to care for underserved populations, implementing strategies to improve access to vital healthcare resources.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
- Assisted patients in navigating complex healthcare systems, simplifying the process of receiving appropriate care.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Maintained confidential health information according to state and federal regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Executive Director
Directional Wellness
02.2022 - Current
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Advocated for organization and company mission to raise awareness and support.
Office Manager
Saatmann Land And Cattle
03.2007 - Current
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Controlled finances to lower costs and keep business operating within budget.
Education
High School Diploma -
Wilber-Clatonia High School
Wilber, NE05.2007
Skills
- Customer Service
- Attention to Detail
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Caring and Empathetic
- Reliability and Dedication
- Communicating to Patients and Families
- Patient Confidentiality and Data Security
- Administrative and Office Support
- Database Search and Data Entry Skills
- Case Management
- Medical Services Administration
Timeline
Patient Health Navigator
Directional Wellness
04.2022 - Current
Executive Director
Directional Wellness
02.2022 - Current
Office Manager
Saatmann Land And Cattle
03.2007 - Current
High School Diploma -
Wilber-Clatonia High School