Maricela Morales
Fishers,IN
Summary
Detail-oriented Patient Health Navigator skilled in coordinating multidisciplinary care plans and educating patients on healthcare options. Demonstrated success in improving patient outcomes through strong partnerships and comprehensive support strategies.
Professional with strong background in patient care and health navigation, prepared to enhance patient outcomes and streamline healthcare processes. Skilled in patient advocacy, care coordination, and health education. Known for collaboration, reliability, and adaptability to meet team goals and evolving needs. Equipped with compassionate approach and effective communication to support and guide patients through their healthcare journey.
Overview
11
11
years of professional experience
Work History
Patient Health Navigator
St Vincent Hospital Indianapolis
Indianapolis, IN
09.2023 - Current
- Facilitated patient access to healthcare services and resources.
- Coordinated care plans among multidisciplinary teams for optimal patient outcomes.
- Educated patients on navigating health insurance options and benefits.
- Monitored patient progress and adjusted support strategies as needed.
- Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
- Established partnerships with local community organizations for resource sharing and collaborative efforts benefiting vulnerable populations.
- Improved patient outcomes by coordinating comprehensive healthcare services with medical professionals and support staff.
Medical Interpreter - Bilingual in Spanish
St Vincent Indianapolis Hospital
Indianapolis, IN
08.2021 - 09.2023
- Enhanced patient satisfaction by providing culturally competent interpretation services tailored to individual needs.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
PCT - Float Staffing
St Vincent Indianapolis Hospital
Indianapolis, IN
02.2021 - 08.2021
- Assisted nursing staff with patient care activities, ensuring comfort and safety during procedures.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Maintained clean and organized patient areas to promote infection control standards.
- Supported patients in daily living activities, enhancing overall quality of care.
- Documented patient progress accurately in electronic health records for effective communication.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Support Technician
Community Hospital North
Indianapolis, IN
12.2016 - 08.2021
- Conducted patient intake and assessments to ensure accurate medical documentation.
- Assisted nursing staff with patient care tasks, enhancing workflow efficiency.
- Maintained and organized medical supplies, ensuring availability for clinical operations.
- Educated patients on treatment plans and medication instructions, improving compliance.
- Helped other staff with patient transfers by moving patients between departments.
- Provided physical support to patients through diverse types of mobility assistance.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
Medical Interpreter
Interpreting Agencies
Indianapolis, IN
01.2015 - 02.2021
- Facilitated accurate communication between healthcare providers and patients in diverse medical settings.
- Interpreted complex medical terminology to ensure clarity and understanding during consultations.
- Developed and maintained strong relationships with clients, enhancing trust and cooperation.
- Trained new interpreters on best practices and effective communication strategies.
Education
High School Diploma -
Verdugo Hills High School
Tujunga, CAAssociate of Science - Behavioral Sciences
Mt San Antonio College
Walnut, CABridging The Gap Medical Interpreter Certification - Medical Interpreter
St Vincent Health
Indianapolis, INCertified Phlebotomy Technician - Phlebotomy Technician
National Healthcareer Association
Indianapolis, IN02-2026
Certified Clinical Medical Assistant - Clinical Medical Assistant
National Healthcareer Association
Indianapolis, IN09-2025
Authorized License - Res Navigator Indy
Indiana Department of Insurance
Indianapolis, IN08-2025
Skills
- Empathy development
- Healthcare
- Cultural history
- Grief support
- Medical terminology
- Community advocate
- Insurance expert
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Multitasking Abilities
Timeline
Patient Health Navigator
St Vincent Hospital Indianapolis
09.2023 - Current
Medical Interpreter - Bilingual in Spanish
St Vincent Indianapolis Hospital
08.2021 - 09.2023
PCT - Float Staffing
St Vincent Indianapolis Hospital
02.2021 - 08.2021
Patient Support Technician
Community Hospital North
12.2016 - 08.2021
Medical Interpreter
Interpreting Agencies
01.2015 - 02.2021
High School Diploma -
Verdugo Hills High School
Associate of Science - Behavioral Sciences
Mt San Antonio College
Bridging The Gap Medical Interpreter Certification - Medical Interpreter
St Vincent Health
Certified Phlebotomy Technician - Phlebotomy Technician
National Healthcareer Association
Certified Clinical Medical Assistant - Clinical Medical Assistant
National Healthcareer Association
Authorized License - Res Navigator Indy
Indiana Department of Insurance