Sarah Hadley
Sterling,IL
Summary
Dedicated Patient Health Navigator at Northern IL Cancer Treatment Center, skilled in fostering trust and empathy while enhancing patient engagement. Expert in coordinating care and community resources, I effectively support diverse populations, ensuring confidentiality and proactive health management. My problem-solving abilities and teamwork drive improved patient outcomes and satisfaction.
Overview
10
10
years of professional experience
Work History
Patient Health Navigator
Northern IL Cancer Treatment Center (CGH)
07.2015 - Current
- Assisted patients with navigating healthcare systems and accessing necessary services.
- Coordinated communication between patients and healthcare providers to ensure clarity of information.
- Educated patients on available health resources and programs tailored to their needs.
- Supported appointment scheduling and follow-up processes to enhance patient engagement.
- Developed and maintained patient records, ensuring accuracy and confidentiality of sensitive information.
- Collaborated with multidisciplinary teams to address patient concerns and improve care pathways.
- Provided compassionate guidance to patients, fostering trust and encouraging proactive health management.
- Researched community resources to facilitate patient access to additional support services.
- Developed strong rapport with diverse populations by demonstrating empathy, understanding cultural sensitivities, and maintaining open lines of communication.
- Conducted regular follow-ups with patients to monitor progress, address concerns, and provide ongoing support throughout the healthcare journey.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Coached patients on self-advocacy.
Education
Associate of Applied Science - Radiology Technologist
Sauk Valley Community College
Dixon, IL05-2015
Skills
- Empathy development
- Healthcare
- Grief support
- Community resources
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
Timeline
Patient Health Navigator
Northern IL Cancer Treatment Center (CGH)
07.2015 - Current
Associate of Applied Science - Radiology Technologist
Sauk Valley Community College
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