Chantina J. Vazquez
Stratford,NJ
Summary
Dynamic healthcare professional with a strong background in patient advocacy and navigation, dedicated to delivering exceptional support and guidance throughout the patient journey. Proven ability to streamline processes and enhance communication between patients and healthcare providers, ensuring optimal care delivery. Committed to empowering individuals by providing tailored resources and solutions that address unique needs. Passionate about fostering positive patient experiences and improving health outcomes through compassionate advocacy.
Overview
10
10
years of professional experience
Work History
Patient Health Navigator
Osborn Family Health Center
Camden, NJ
09.2023 - Current
- Coordinating patient care by facilitating communication between healthcare providers, managing appointments, navigating insurance complexities, and ensuring timely access to necessary services.
- Verify information provided by their referring physicians and verify their insurance coverage.
- Assist with the navigation process of navigating patient charts to reduce gaps of care of open orders.
- Track and monitor provider consult that were ordered for any outpatient services such as labs, radiology, and diagnostic imaging.
- Navigation of patient portals thru EPIC/ Cooper care charts in search of results to attach to open orders.
- Assist with any referral request from patients via incoming calls, authorization request from outside providers via fax or email.
- Speak in professional manner of communication with all patients, outpatient services providers and/or health Insurance companies at all times.
- Ensure compliance will all company policies, procedures and guidelines. Ability to communicate to promote effective working relationships with other team players.
- Maintain and abide with Strict HIPPA and compliance of all charts.
- Facilitated patient access to healthcare services through effective navigation and resource allocation.
- Coordinated care plans by collaborating with multidisciplinary teams to enhance patient outcomes.
- Educated patients on available health resources, empowering informed decision-making regarding their care.
Loan Underwriter
First Harvest Credit Union
Deptford, NJ
10.2018 - 09.2023
- Reviews, analyzes and evaluates credit information, applications and loan documents received for all lending products and determines eligibility and risk-based pricing using established credit union procedure and policy with in the lending limit assigned.
- Prepares Adverse Action letters for applicants who were denied credit.
- Prepare and reviews all closing documents for accuracy and thoroughness.
- Process home equity loans including providing required disclosures in a timely manner, ordering property searches, and property valuations as needed.
- Orders all required reports for real estate secured loans (i.e. property search, flood, appraisal, title report etc) and reviews for accuracy and any issues preventing the extension of credit.
- Contact members, when necessary, to obtain required information or documents for loan closing or approval.
- Stays current on all NMLS and Federal loan regulations and credit union policies, updating information for national database as required and completes annual SAFE Act training.
- Participates in available credit union self-development education programs and required compliance courses through self-study, online University, Lending Development Training and credit union training department.
- Performs other duties or special projects as required or as assigned by a supervisor.
- Adheres to the SJFC Service Standards as established.
Call Center Representative II
First Harvest Credit Union
Deptford, NJ
02.2017 - 10.2018
- Responsible for handling all incoming calls while adhering to Management defined metrics.
- Follows authentication procedures as required to verify and establish confirmation of members' identity during all phone calls.
- Responsible for executing the following tasks on behalf of members: all financial and non-financial transactions, account research, subaccount openings/closings, decedent accounts, check withdrawals, transfers, wire and western union requests, account updates, stop payments, check orders, general inquiries, and all other credit union related functions.
- Engages members in dialogue to obtain information regarding their financial needs and recommends the appropriate product or service based on those needs.
- Meets established sales goals using various sales techniques.
- Processes loan applications, sets up disbursement dates and assists with obtaining all required documents for loan closings.
- Conducts phone calls and follows up with written communication to all new and existing members, addressing any questions, and making members aware of credit union promotions and additional products and services.
- Participates in outbound calling efforts to generate new opportunities for members financing needs.
- Participates in available credit union self-development education programs and required compliance courses through self-study, Digital University, Lending Development Training, and the credit union's training department.
- Adheres to the SJFCU Service Standards as established.
- Performs other duties or special projects as required or as assigned by a supervisor.
Home Equity Line of Credit Representative
Title Resource Group
Mount Laurel, NJ
11.2015 - 02.2017
- Review and compare all documents for accuracy with order placed in lending profile prior to mailing or scanning.
- Maintain and open communication with Lender, JP Morgan Chase Bank and new borrower(s) with any issues that may arise prior to closing.
- Outbound call communication with borrower(s) to confirm appointment date, time and location of closing and arrange reschedules as needed to accommodate borrower(s) needs.
- Answer any questions that may arise during conversation and inform borrower(s) of notary information, identification requirements and fees that may be needed to have a successful closing.
- Open communication with supervisor of any issues that may arise.
- Managed credit applications, ensuring compliance with company policies and industry regulations.
- Analyzed customer financial data to assess creditworthiness and mitigate risk.
- Evaluated new lending products or services for applicability and effectiveness in meeting the needs of our customer base.
- Applied problem-solving skills to resolve disputes and facilitate payments.
Skills
- Community resources
- Medical terminology
- Insurance expert
- Problem-solving
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Calm and effective under pressure
Languages
Spanish
Full Professional
French
Full Professional
Timeline
Patient Health Navigator
Osborn Family Health Center
09.2023 - Current
Loan Underwriter
First Harvest Credit Union
10.2018 - 09.2023
Call Center Representative II
First Harvest Credit Union
02.2017 - 10.2018
Home Equity Line of Credit Representative
Title Resource Group
11.2015 - 02.2017