Katherine Rivera
Forney,TX
Summary
Adept at fostering patient-provider communication and enhancing healthcare access, I significantly improved patient care efficiency at Health Plan of San Joaquin. My expertise in medical terminology and empathy development, coupled with a track record of implementing innovative health education and early detection initiatives, showcases my ability to elevate patient experiences and outcomes.
Overview
15
15
years of professional experience
Work History
Patient Health Navigator
Health Plan of San Joaquin
French Camp, CA
11.2015 - 12.2024
- Streamlined communication between patients and providers, ensuring timely appointments and access to essential health information.
- Implemented innovative strategies for enhancing overall efficiency in managing caseloads while maintaining high standards of patient care.
- Facilitated patient education sessions on various health topics, promoting wellness and disease prevention initiatives.
- Empowered patients to make informed decisions about their health by providing thorough explanations of treatment options and potential outcomes.
- Promoted early detection of chronic conditions through targeted outreach campaigns, increasing awareness among at-risk individuals.
- Managed confidential patient records with accuracy and diligence for optimal continuity of care across multiple providers.
- Identified barriers to care for underserved populations, implementing strategies to improve access to vital healthcare resources.
Front Office Specialist
Dr Mannie Joel Pain Management
San Leandro, CA
06.2012 - 08.2015
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Supported marketing efforts through social media management and promotional event coordination for increased brand visibility within the community.
- Balanced financial transactions accurately through diligent record-keeping practices while adhering to established budgetary guidelines.
- Proactively identified areas for improvement in office policies or procedures, suggesting solutions that led to enhanced performance outcomes.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
Access Coordinator
Integris Baptist Medical Center
Oklahoma City, OK
11.2009 - 09.2012
- Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
- Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
- Trained new staff members on relevant software systems, contributing to a well-prepared workforce.
- Assisted in the development of access policies and procedures, improving overall operational efficiency.
- Improved patient access by streamlining registration processes and reducing wait times.
- Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
Education
Not Completed - Nursing
Evergreen Valley College
San Jose, CAGeneral -
Branham High School
San Jose, CA06.2003
Skills
- Empathy development
- Cultural history
- Healthcare
- Grief support
- Medical terminology
- Community resources
- Teamwork and collaboration
Timeline
Patient Health Navigator
Health Plan of San Joaquin
11.2015 - 12.2024
Front Office Specialist
Dr Mannie Joel Pain Management
06.2012 - 08.2015
Access Coordinator
Integris Baptist Medical Center
11.2009 - 09.2012
Not Completed - Nursing
Evergreen Valley College
General -
Branham High School