Margo Zehnpfund
Tacoma,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at SUBWAY® Restaurants. Skilled in cash handling and customer service, I excel in fast-paced environments, fostering teamwork and collaboration. Demonstrated ability to improve service delivery, achieving a significant increase in repeat business through problem-solving and effective communication.
Overview
2020
2020
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Dishwasher,barista, Floor Person.
AAFES Exchange
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Washed dishes and assisted in bussing tables.
- Stored dishes, utensils and kitchen equipment in proper locations.
Cashier
Lowes
Lakewood, WA
12.2018 - 12.2019
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Smoke Shop
Up In Smoke
Steilacoom, WA
10.2014 - 12.2016
Education
Ged -
Pierce College
Steilacoom, WASkills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Reliability and punctuality
- Food Preparation
- Cash handling proficiency
- Effective multi-tasking
- Dependable and honest
- Patience and Empathy
Timeline
Cashier
Lowes
12.2018 - 12.2019
Smoke Shop
Up In Smoke
10.2014 - 12.2016
Sandwich Artist
SUBWAY®Restaurants
Dishwasher,barista, Floor Person.
AAFES Exchange
Ged -
Pierce College