Margot Powell
Columbia City,IN
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Domino's Pizza
02.2024 - Current
- Streamlined operational processes to enhance team efficiency and improve service delivery.
- Developed training programs to elevate staff performance and ensure compliance with company standards.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment of supplies.
- Implemented customer feedback mechanisms, resulting in improved satisfaction rates and service quality.
- Facilitated cross-departmental communication to align goals and drive cohesive project execution.
- Monitored team performance metrics, providing regular reports to senior management for informed decision-making.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Barista
Ellianos Coffee
09.2023 - 01.2024
- Crafted high-quality beverages while maintaining consistency and speed during peak hours.
- Trained new baristas on equipment operation and beverage preparation techniques.
- Implemented efficient workflow processes to enhance customer service experience.
- Monitored inventory levels, ensuring timely restocking of supplies for uninterrupted service.
- Collaborated with team members to develop seasonal menu offerings based on customer feedback.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
- Developed strong relationships with regular customers, fostering a welcoming atmosphere in the café.
- Maintained a clean and organized workspace for optimal productivity and safety.
Customer Service Representative
Wawa
07.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Sheetz
01.2019 - 05.2021
- Assisted customers with inquiries and resolved issues effectively.
- Utilized customer service software to track interactions and follow up on requests.
- Maintained knowledge of product offerings to provide accurate information to clients.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted in maintaining inventory levels for timely service delivery.
- Collaborated with team members to optimize workflow during peak hours.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Team building
- Employee scheduling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Manager
Domino's Pizza
02.2024 - Current
Barista
Ellianos Coffee
09.2023 - 01.2024
Customer Service Representative
Wawa
07.2021 - 08.2023
Customer Service Representative
Sheetz
01.2019 - 05.2021
High School Diploma -
Morgantown High School
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