Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Margot Williams

Martinez,CA

Summary

Dynamic salon owner with a proven track record at Margot's Lash Studio, excelling in business management and customer relations. Enhanced client satisfaction through personalized services and efficient appointment scheduling. Skilled in budget development and inventory control, consistently achieving high customer retention rates through exceptional service and relationship building.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Salon Owner/Operator

Margot's Lash Studio
12.2012 - 04.2025
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing.
  • Enhanced client satisfaction by offering personalized lash and wax services tailored to individual preferences.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
  • Learned and remained updated on statutory requirements and regulations.

Booth Cashier/Checker

Safeway
08.1990 - 03.2002
  • Collaborated with team members to maintain smooth operations during peak hours, minimizing wait times for customers.
  • Demonstrated adaptability by seamlessly transitioning between roles as needed, filling in for team members during absences or high-volume periods.
  • Participated in regular staff meetings to discuss operational improvements and share best practices for optimal performance.
  • Promoted positive interactions among coworkers by fostering a collaborative work environment focused on shared success.
  • Enhanced transaction accuracy by diligently following cash handling procedures and utilizing appropriate technology.
  • Maintained a clean and organized workspace, ensuring a professional appearance for customers.
  • Improved customer satisfaction by providing efficient and friendly service at the booth cashier station.
  • Processed various payment methods efficiently while adhering to company policies for security purposes.
  • Implemented loss prevention techniques through vigilant observation of potential theft or fraudulent activity within the booth area.
  • Managed cash register accurately, including counting drawers at the beginning and end of each shift for proper reconciliation.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Education

Licensed Cosmetologist

College Park High
Pleasant Hill, CA
09-2008

Skills

  • Health and safety
  • Lash styling techniques
  • Appointment scheduling
  • Hygiene standards
  • Scheduling
  • Business management
  • Inventory control
  • Budget development
  • Customer relations
  • Relationship building

Certification

  • Certified with NovaLash, Bella Lash and SoCo Lashes in both classic and volume.

Timeline

Salon Owner/Operator

Margot's Lash Studio
12.2012 - 04.2025

Booth Cashier/Checker

Safeway
08.1990 - 03.2002

Licensed Cosmetologist

College Park High

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Margot Williams