Margret Harrington

• Collected blood samples accurately while adhering to safety protocols and infection control procedures.
• Managed patient interactions with empathy, ensuring comfort and clarity during the phlebotomy process.
• Conducted quality control checks on equipment to maintain compliance with laboratory standards.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Handled insurance verification tasks using LCM Touch system to validate patient insurance information.

• Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
• Contributed to team success by sharing knowledge and expertise with colleagues, fostering an environment of collaboration and continuous improvement.
• Maintained thorough records of client interactions, enabling efficient communication with other staff members regarding client needs or concerns.
• Enhanced customer satisfaction by providing timely and accurate information on center programs and services.
• Collaborated with team members to create a welcoming environment for all visitors, promoting a positive experience at the center.
• Provided exceptional customer service by addressing inquiries promptly and professionally, resulting in improved relations with clients.

• Streamlined workflow processes, reducing turnaround time for laboratory results while ensuring accuracy.
• Maintained accurate records of patient interactions and sample collection in electronic health systems.
• Educated patients on phlebotomy procedures and addressed concerns, enhancing their overall experience.
• Maintained sterile environments for safe and effective sample collection, minimizing contamination risks.
• Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
• Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
• Provided compassionate care for anxious patients throughout the phlebotomy process, easing fears and creating a positive experience.
• Shipped specimens to central lab daily for laboratory analysis.

• Proficient Foundation Software, and Google Workspace.
• Monitored all incoming and outgoing invoices, plus statement reports.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

• Supervised admissions team, enhancing guest service and improving operational efficiency.
• Implemented streamlined ticketing processes, improving customer flow during peak seasons.
• Coordinated cross-departmental collaboration to optimize overall guest experience.
• Resolved escalated concerns related to admissions process, achieving satisfactory outcomes for all parties involved.
• Presented on Capitol Hill about benefits of J-1 student-work programs for beach town communities during summer season.

Healthcare focused courses including but not limited to anatomy/physiology, chemistry, medical terminology.

Phlebotomy course certified, CPR/AED certified.

• Extra circulars included the softball team, 4-H club, and medical explorers.
• Interned at Cape Regional Medical Center, under Ray Wisniewski.
• Interned at Cape Regional Physicians Associates of Rio Grande, under Bonnie Battzel.