Margretta Rowser
Tuscaloosa,AL
Summary
Punctual and honest with solid background in most environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
17
17
years of professional experience
Work History
Customer Service Associate/Cashier/Pricing Department Manager
Sears
Tuscaloosa, Alabama
03.2004 - 03.2009
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Customer Service Associate
Castellano's Transportation Services
Tampa, Florida
08.1999 - 01.2004
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Line Assembler
Florida Umbrella
Tampa, Florida
10.1991 - 05.1999
- Practiced standard operating procedures for consistent production results.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
- Restocked other stations and moved completed items to other stations for additional processing.
- Protected team members by identifying and removing safety hazards, keeping pathways clear and equipment properly stored.
Education
Associate of Arts - General Studies
Shelton State Community College
Tuscaloosa, AL12.2021
Skills
- Reliable and Responsible
- Work Task Prioritization
- Problem Solving
- Customer Relations
- Detail-Oriented
- Honest and Ethical
- Cooperative Attitude
Timeline
Customer Service Associate/Cashier/Pricing Department Manager
Sears
03.2004 - 03.2009
Customer Service Associate
Castellano's Transportation Services
08.1999 - 01.2004
Line Assembler
Florida Umbrella
10.1991 - 05.1999
Associate of Arts - General Studies
Shelton State Community College