Marguerite Eddy
Wana,WV
Summary
Detail-oriented Patient Service Specialist skilled in managing patient records and facilitating seamless communication between patients and healthcare providers. Proven ability to multitask and uphold HIPAA regulations, contributing to improved clinic workflows and patient experiences.
Dedicated Patient Service Specialist with expertise in appointment scheduling, HIPAA compliance, and patient confidentiality. Committed to enhancing clinic efficiency and improving patient satisfaction.
Offering strong foundation of communication and interpersonal skills, eager to learn and develop in healthcare environment. Brings ability to quickly understand and adapt to new medical systems and procedures, ensuring efficient patient interactions. Ready to use and develop organizational and administrative skills in any role.
Overview
2027
2027
years of professional experience
Work History
Patient Service Specialist
NovaCare Rehabilitation
Waynesburg, PA
11.2022 - Current
- Facilitated patient check-in and appointment scheduling, enhancing overall clinic efficiency.
- Managed patient records using electronic health record systems, ensuring data accuracy and compliance.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to streamline treatment processes.
- Assisted with insurance verification and billing inquiries, improving payment resolution timelines.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
Online Grocery Associate
Walmart
Waynesburg, PA
2019 - 2022
- Assisted customers with online grocery orders, ensuring accurate selection and timely fulfillment.
- Operated scanning equipment to verify inventory levels and manage stock efficiently.
- Collaborated with team members to maintain cleanliness and organization in the workspace.
- Developed familiarity with grocery inventory systems to enhance order processing speed.
- Resolved customer inquiries regarding online orders, enhancing overall shopping experience.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Sales Associate
Hobby Lobby
Morgantown, WV
2018 - 2019
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate with customers.
- Operated cash register, processed transactions accurately, and handled customer returns efficiently.
- Stocked shelves, organized merchandise displays, and ensured inventory was maintained properly.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Electronic Sales Associate
Walmart
Waynesburg, PA
2012 - 2018
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted customers in locating products, ensuring efficient store navigation.
- Educated customers on product features and benefits, promoting informed purchasing decisions.
- Maintained merchandise displays to optimize visual appeal and accessibility.
- Collaborated with team members to achieve sales goals and improve inventory management.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels.
Receptionist
Intensive Trauma Therapy
Morgantown, WV
2006 - 2011
- Managed front desk operations, ensuring welcoming environment for clients and visitors.
- Coordinated appointment scheduling and maintained accurate client records using electronic health record systems.
- Assisted clients with inquiries and provided information about services offered in trauma therapy.
- Handled incoming calls, directing them to appropriate staff members while maintaining professional communication standards.
- Processed intake paperwork and verified insurance information to streamline client onboarding procedures.
- Maintained office organization, including supply inventory and equipment maintenance for efficient daily operations.
- Supported therapists by preparing session materials and ensuring therapeutic spaces were ready for client use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Medical Assisting
Monongalia County Technical Education Center
Morgantown, WV05.2000
High School Diploma -
Clay Battelle High School
Blacksville, WV1982
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Medical billing
- Eligibility determination
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Verbal and written communication
- Patient check-in
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
Timeline
Patient Service Specialist
NovaCare Rehabilitation
11.2022 - Current
Online Grocery Associate
Walmart
2019 - 2022
Sales Associate
Hobby Lobby
2018 - 2019
Electronic Sales Associate
Walmart
2012 - 2018
Receptionist
Intensive Trauma Therapy
2006 - 2011
Medical Assisting
Monongalia County Technical Education Center
High School Diploma -
Clay Battelle High School