MARGUESS SMITH
Customer Service/Sales Associate, Mover, Warehouse Worker
Oklahoma City,OK
Summary
I have almost 6 years in a customer service atmosphere, with a solid warehouse background. I've played sports for 12 years so I'm no stranger to hard work and discipline. Im hardworking, focused, diligent, reliable, and adaptable. Mangers and co-workers can rely on me to be a team player. I have an ability to make a change in the work place with in the first week. I'm driven to meet and exceed performance expectations and to inspire customers to keep them coming back.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
7eleven
Oklahoma City, OK
05.2015 - 12.2019
- Delight and assist customers
- Maintain daily operations in a timely manner
- Respond to customer requests for products, services and company information over the phone
- Communicate information on the phone with management and/or venders
- Ringing up customer purchases using electronic cash registers
- Critically think through conflicts customers have to assist them effectively
- Keep a positive environment for customers and co-workers
- Stay detail oriented, especially during peak hours
- Create duty list to spend the correct amount of time on each task to effectively keep up with fast pace environment
- Log reports, expenses, receipts and sales documents into digital database
- Calculate correct order totals, updated accounts and maintained detailed records for inventory management
Mover
United Van Line
Oklahoma City, OK
05.2020 - 12.2020
- Friendly introduction to customer
- Completed jobs by loading boxes and large items, unloading trucks and cleaning job sites
- Arranged items at destination according to customer requests and instructions
- Followed verbal and written instructions to properly move and ship products
- Moved furniture and boxes using utility dolly and truck ramp
- Attached identifying tags to containers to mark with identifying shipping information
- Installed protective devices on or around products to prevent damage during transport
- Prepared pallets of boxes for easy transportation between customer and storage locations
Warehouse worker
Amazon, 9201
Oklahoma City, OK
12.2020 - 10.2021
- Lift items that weigh up to 50lbs
- Make sure packages go to the correct terminal
- Complete critical pull times (CPT) on time
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Stack containers neatly while operating forklift
- Clearing any jams that get the belt stuck or interrupt movement of packages
- Forklift certification
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Back items in assign box
- Problem solve how to fix broken packages
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Freight handling experience
- Separate goods within warehouse accordance to shipment location and storage needs
Education
High School Diploma -
08.2009 - 05.2014
Skills
Communication
Preparation
Self motivated
Self reliant
Troubleshooting
Calm under pressure
Critical thinking
MS word
MS excel
Efficient
Multitasking
Since of urgency
Timeline
Warehouse worker - Amazon, 9201
12.2020 - 10.2021
Mover - United Van Line
05.2020 - 12.2020
Sales Associate - 7eleven
05.2015 - 12.2019
Southeast HS, Shields Blvd - High School Diploma,
08.2009 - 05.2014